Delivery Manager

Cognizant; Atlanta (GA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Cognizant is seeking a Delivery Manager to lead senior IT projects and ensure high-impact technology and business initiatives are delivered on time. The role emphasizes a hybrid work model with day shifts, maintaining consistent delivery and stakeholder satisfaction across global operations.

Responsibilities include service delivery governance, cloud and infrastructure management, and continuous improvement initiatives to optimize performance and cost.

Qualifications

• Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.
• Strong ITIL/ITSM process expertise (Incident Problem Change Management).
• Experience with service management tools (ServiceNow & Jira).
• Knowledge and experience with Cognizant ATK solutions and implementations.

Responsibilities

• Oversee service delivery across Cloud and Infrastructure environments and ensure SLAs/KPIs are met.
• Lead end-to-end IT service delivery for multi-geo and multi-tower teams.
• Conduct periodic service reviews and executive reporting with stakeholders.
• Drive continuous improvement initiatives and automation to reduce costs and improve efficiency.
• Manage cross-functional technical teams and define roles, responsibilities, and accountability.

Skills

IT Service Delivery

Cloud & Infra Management

Stakeholder Management

Team Leadership

Continuous Improvement

Tools

ServiceNow

Jira

Job description

Delivery Manager

Location :- Atlanta GA

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Job Summary

Senior Project Manager role in a global organization responsible for managing complex technology and business initiatives using project management portfolio management and delivery management expertise. The role focuses on hybrid work model with day shifts ensuring consistent delivery of high impact solutions that enhance operational efficiency stakeholder satisfaction and long term portfolio value.

Responsibilities

Service Delivery & Operations Management

• 10+ years of experience in managing multi-geo and multi-tower large technology teams
• Lead and manage end-to-end IT service delivery across Cloud and Infrastructure environments.
• Ensure adherence to SLA KPI and contractual commitments for service performance.
• Oversee daily operations including incident resolution service requests and operational stability.
• Establish governance frameworks for operational reporting service reviews and continuous monitoring.

Cloud & Infrastructure Management

• Manage cloud operations ensuring availability scalability and performance optimization.
• Oversee administration and support of infrastructure components (Cloud Network Database Storage & Backup Compute)
• Ensure infrastructure resilience capacity planning and disaster recovery readiness.

Stakeholder Management

• Act as the primary point of contact for clients and internal stakeholders.
• Conduct periodic service reviews executive reporting and performance discussions.
• Build strong relationships and ensure alignment with business objectives.
• Effectively manage escalations and ensure timely resolution.

Continuous Improvement & Automation

• Identify opportunities for service improvement cost reduction and operational efficiency.
• Drive initiatives in Process enhancement Automation implementation Productivity improvement
• Promote a culture of continuous improvement within the team.

Team Leadership & Governance

• Lead and manage cross-functional technical teams.
• Ensure skill development resource planning and performance management.
• Define clear roles responsibilities and accountability within the team.
• Foster collaboration knowledge sharing and high-performance culture.

Required Experience

• Minimum 10+ years of experience in IT Service Delivery with strong exposure to Cloud and Infrastructure operations.
• Proven experience managing large-scale enterprise environment
• Strong ITIL/ITSM process expertise (Incident Problem Change Management)
• Experience with service management tools (ServiceNow & Jira )
• Knowledge and experience with Cognizant ATK solutions and implementations