IT Service Coordinator & Project Support

GTS Technology Solutions; Dallas (TX); On-site; USD 55,000 - 62,000; Full time

Job summary

A leading IT solutions provider is seeking a full-time Project Coordinator in Dallas, Texas. The role involves managing operations related to IT ticket, warranty, and inventory management to minimize hardware costs. Candidates should possess strong customer service skills, proficiency in Microsoft Excel, and a BS/BA degree in a relevant field. This position requires multitasking abilities and willingness to travel up to 25%. Join this dynamic team to enhance service delivery in a fast-paced environment.

Qualifications

• Relevant experience with the ability to adapt to the position quickly.
• Self-motivated and goal-driven with multitasking ability.
• Willing to travel up to 25% of the time.

Responsibilities

• Creates a positive customer support experience.
• Logs, addresses, and resolves all assigned incidents.
• Ensures the end-to-end customer experience.

Skills

Excellent customer service skills

Strong proficiency in Microsoft Excel

Strong critical-thinking skills

Problem-solving skills

Organizational skills

Education

BS/BA in business administration or relevant field

Bachelor’s degree in Computer Science or related field

Tools

Service management systems (NetSuite, ServiceNow)

Inventory management systems

Job description

A leading IT solutions provider is seeking a full-time Project Coordinator in Dallas, Texas. The role involves managing operations related to IT ticket, warranty, and inventory management to minimize hardware costs. Candidates should possess strong customer service skills, proficiency in Microsoft Excel, and a BS/BA degree in a relevant field. This position requires multitasking abilities and willingness to travel up to 25%. Join this dynamic team to enhance service delivery in a fast-paced environment.