Customer Engineer

Motion Recruitment; Atlanta (GA); Hybrid; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

401(k) with match

Voluntary Life Insurance

Job summary

A managed services provider is seeking an IT Project Coordinator/Customer Engineer for a contract position based in Atlanta, Georgia. The role involves coordinating IT projects, ensuring customer satisfaction, and performing installation and maintenance of field technologies. Ideal candidates will have over 7 years of IT support experience and strong customer service skills. Benefits include medical insurance, 401(k) matching, and more. This position requires significant travel for on-site installations.

Qualifications

• 7+ years of proven IT Support and Field Service experience.
• Ability to lead small or large teams as required.
• Experience with IMAC Services.

Responsibilities

• Coordinate IT projects at assigned locations.
• Ensure customer satisfaction and quality work on all deliverables.
• Perform preventative maintenance on computers and peripherals.

Skills

Customer service experience

IT Support experience

Project Management knowledge

Network topology

Face-to-face interaction

Job description

Our client is a trusted IT infrastructure and managed services provider serving enterprise customers worldwide. Based out of Dallas, they are looking to hire an IT Project Coordinator/Customer Engineer on a Contract basis.

Contract Duration: 6 Month Contract (Potential for extension or conversion)

70–80% travel (both in state and out of state) is required for on-site installations at client locations. There will be mileage reimbursement for the travel.

Required Skills & Experience

• Coordinator for IT Projects at assigned location(s)
• Single Point of Contact (SPOC) in all matters of Technology at assigned location(s)
• Collaborate and Coordinate with Clients, Vendors, and Project Management Teams as needed.
• Ensure that all Site standards are met via Standard Operating Procedures (SOP) and methodology
• Perform quality work on all deliverables including deployment and network activities
• Ensure customer satisfaction
• Ability to install and deploy all field technologies. (POS, Desktop, Label Printers, Office Printers, Kiosks, Tablets, Cabling, and smart hands for Network Equipment).
• IMAC Services. Perform installation, move, add, and Change for all Supported Equipment at assigned location(s)
• Performs general preventative maintenance tasks on computers, laptops and any other authorized peripheral equipment

Daily Responsibilities

• Face-to-face customer service experience
• Proven IT Support and Field Service experience (7+ YoE)
• Project Management knowledge, Experience in : Incident Management, Problem Management, Change Management, Knowledge Management
• Proficient in network topology, familiar with rack and stack (Datacenter, IDF / MDF closets), minor config with assistance (assign IPs and verify network connectivity)
• Proficient with workplace deployment activities; desktop, monitor, docking station, PC/ Laptop / Thin client and peripherals, VoIP
• Ability to work efficiently as an individual and lead small or large team as required

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Legal and Identity Protection Plans
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.