Client Solutions Coordinator & Dispatch Lead

Automatic Data Processing, Inc.; Kennesaw (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Southeastern Computer Associates, LLC, located in Kennesaw, GA, is seeking a Solutions Coordinator to manage daily dispatch of service requests and coordinate across service and support teams. The role focuses on optimizing resource utilization and maintaining clear client communication throughout incident resolution.

The position entails acting as the single point of contact for customers, pre-processing requests, scheduling resources, and providing status updates to clients and management.

Qualifications

• Experience coordinating service teams and dispatching requests.
• Strong communication with clients and internal teams.
• Ability to schedule resources and track progress.

Responsibilities

• Act as single point of contact for customers for service requests.
• Coordinate all support groups to maximize billable resources.
• Pre-process service requests via phone, email, or direct input.
• Schedule service and support resources on dispatch portal.
• Monitor schedules to ensure timely entry of service requests.
• Communicate incident progress and outages to clients.

Skills

Coordination

Dispatching

Client liaison

Resource planning

Reporting

Tools

PSA system

RMM system

Job description

Southeastern Computer Associates, LLC, located in Kennesaw, GA, is seeking a Solutions Coordinator to manage daily dispatch of service requests and coordinate across service and support teams. The role focuses on optimizing resource utilization and maintaining clear client communication throughout incident resolution.

The position entails acting as the single point of contact for customers, pre-processing requests, scheduling resources, and providing status updates to clients and management.