Client Solutions Dispatcher & Service Coordinator

Southeastern-Computer-Associates,-LL; Kennesaw (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Southeastern Computer Associates, LLC in Kennesaw, GA is seeking a Solutions Coordinator to manage dispatch of service requests and coordinate all support groups for optimal resource utilization. The role acts as the client’s single point of contact and drives timely communication and issue resolution.

The position focuses on improving utilization of service resources, ensuring client satisfaction, and providing accurate status updates to management.

Qualifications

• Experience coordinating service and support teams.
• Ability to dispatch service requests and schedule resources.
• Strong communication with clients and internal teams.
• Ability to provide reporting and status updates to management.

Responsibilities

• Act as the single point of contact for all service requests.
• Coordinate all support groups to maximize billable resources.
• Pre-process service requests via phone, email, or input.
• Schedule service resources on the dispatch portal.
• Monitor resource schedules for timely entry.
• Communicate incident progress and outages to clients.
• Escalate issues and coordinate resolutions with technical teams.
• ProvideReports and metrics on status and project budgets.

Skills

Customer service

Coordination

Scheduling

Communication

Reporting

Tools

PSA

RMM

Job description

Southeastern Computer Associates, LLC in Kennesaw, GA is seeking a Solutions Coordinator to manage dispatch of service requests and coordinate all support groups for optimal resource utilization. The role acts as the client’s single point of contact and drives timely communication and issue resolution.

The position focuses on improving utilization of service resources, ensuring client satisfaction, and providing accurate status updates to management.