Project Coordinator IT Field Service

POSRG; Wauconda (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Professional development reimbursement

Job summary

POSRG in Wauconda, Illinois is seeking a Project Coordinator responsible for planning, organizing, and overseeing the deployment of IT field technicians. The ideal candidate will have over 3 years of experience in project coordination, excellent organizational skills, and proficiency in scheduling tools like ServiceNow.

This role involves coordinating daily schedules, tracking project milestones, and interfacing with various stakeholders to ensure project success. The position offers competitive benefits including medical, dental, and a 401(k) with company match.

Qualifications

• 3+ years of experience in Project Coordination, Dispatch, Coordination role.
• Demonstrated experience working with or supporting technical field teams.
• Proficient with project management or scheduling tools.

Responsibilities

• Coordinate and manage daily/weekly schedules for onsite IT field technicians.
• Monitor ServiceNow Case Management System for customer requests.
• Track project milestones, deliverables, and deadlines.

Skills

Project Coordination

Organizational Skills

Communication Skills

Scheduling Tools Proficiency

IT Field Support

Education

Associate’s degree in information technology or related field

Tools

ServiceNow

Smartsheets

Microsoft Office Suite

Job description

Overview

The Project Coordinator – is responsible for planning, organizing, and overseeing the scheduling and deployment of IT field technicians and equipment across multiple sites, Nationwide. This role serves as the operational hub between Sales, field technicians, clients, and internal stakeholders to ensure IT infrastructure projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

• Scheduling & Dispatch
  • Coordinate and manage daily/weekly schedules for onsite IT field technicians across multiple client sites
  • Assign work orders based on technician skillsets, geographic location, and project priority
  • Monitor ServiceNow Case Management System for customer requests
  • Adjust schedules in real-time to respond to escalations, cancellations, or emergency dispatches
• Project Coordination
  • Track project milestones, deliverables and deadlines
  • Maintain accurate project spreadsheets including undeliverables
  • Coordinate with technicians ensuring they have the tools and materials needed for on-site dispatch
  • Liaise with subcontractors and third-party service providers to support onsite dispatch
  • Serve as the primary point of contact for clients during active field service events
  • Facilitate post-project debriefs via the ServiceNow platform
  • Escalate technical issues and client concerns to the appropriate Project Manager and Account Manager
• Reporting & Process Improvement
  • Maintain dashboards or spreadsheets tracking equipment or consumable utilization and SLA compliance
  • Compile weekly and monthly reports for leadership on project status and resource utilization

Qualifications

Required

• 3+ years of experience in Project Coordination, Dispatch, Coordination role
• Demonstrated experience working with or supporting technical field teams (IT, telecom, AV, or similar)
• Proficiency with project management or scheduling tools (e.g., ServiceNow, Smartsheets or Case management software)
• Strong organizational skills with the ability to manage multiple concurrent projects and competing priorities
• Excellent written and verbal communication skills; comfortable interfacing with both technical and non-technical staff
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

Preferred

• Associate’s degree in information technology or a related field
• Familiarity with IT infrastructure concepts such as networking, cabling, hardware installation, or point-of-sale systems
• Experience with field service management (FSM) platforms
• CompTIA A+, Network+ and Project+ certification

Work Environment

This is primarily an office-based role with occasional visits to client sites as needed. The position requires the ability to work in a fast-paced environment and respond to after-hours escalations on a rotating on-call basis. Some travel may be required.

Compensation & Benefits

• Competitive salary commensurate with experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Professional development reimbursement and certification support
• Flexible scheduling after initial onboarding period
• LOCAL CANDIDATES ONLY