IT Service Advisor (Remote)

Conexess Group; Illinois; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Service Advisor to join their dynamic team in a remote capacity. This role involves managing relationships with 3rd party vendors, ensuring seamless communication between various departments, and proactively identifying potential issues. The ideal candidate will have a strong background in vendor and project management, with excellent problem-solving and communication skills. This long-term opportunity offers a competitive compensation package and the chance to work in a supportive environment focused on exceptional service and accountability. If you are ready to make a significant impact in the healthcare sector, this position is for you.

Qualifications

• 3+ years of experience in vendor, project, or account management.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Act as point of contact for multiple 3rd party vendors.
• Coordinate communication between Business, IT, and Vendors.
• Monitor data exchanges and resolve issues promptly.

Skills

Vendor management

Project management

Account management

Communication skills

Problem-solving abilities

Organizational skills

Customer service

Attention to detail

Education

Bachelor’s degree

Tools

Data visualization tools

Job description

Our History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.

Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to-hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.

Conexess Group is aiding a large healthcare client in their search for an IT Service Advisor in a remote capacity. This is a long-term opportunity with a competitive compensation package.

The IT Service Advisor will be a member of the 3rd Party Service Management team working directly with vendors in an account management capacity. This person will act as the principal point of contact for coordinating communication between Business, IT, Compliance, and Vendor. The IT Service Advisor will be responsible for communication, performance review, audit requests, managing issues/risk, process leadership, and change management.

Responsibilities:

• Be point of contact for multiple 3rd party providers/vendors
• Support internal teams who rely on vendor services creating a culture of accountability, exceptional service and high trust in our department
• Coordinate/host meetings and assist with presentations
• Gather requirements, conduct research and communicate expectations
• Document and maintain accurate information
• Update and maintain multiple systems of record consistently and frequently
• Proactively identify gaps/potential issues and provide solution recommendations
• Participate/provide input on production issues and follow up activities, ad hoc research and analysis
• Monitor data exchanges between vendor and client both incoming and outgoing
• Remove obstacles and barriers and escalate appropriately
• Monitoring, ticket triaging and routing, issue analysis and resolution or proper delegation
• Respond quickly to urgent situations
• Participate in finding efficiencies, improve applications and associated processes
• Participate in Annual Enrollment Process (AEP) readiness

Requirements:

• Bachelor’s degree or equivalent experience and at least 3+ years of experience with:

Vendor management and/or project management and/or account management and/or information technology (IT)

• Manage multiple tasks and activities effectively and deliver on-time
• Excellent troubleshooting, analysis, and problem-solving abilities
• Strong focus on delivering superior customer service
• Strong communication skills written and verbal
• Ability to work independently
• Attention to detail and strong organizational skills
• Ability to build relationships with various business departments and technology teams
• Able to absorb knowledge and learn quickly
• Ability to learn software applications and utilize for day-to-day duties
• Highly organized and able to adapt to rapidly changing requirements and priorities

Desired Experience / Qualifications:

• Knowledge of Medicare and Medicaid industries
• Exposure to or knowledge of application security, vendor compliance and business continuity
• Experience interpreting vendor contracts
• Experience interpreting and contributing to 3rd party statements of work
• Experience with incident management and response
• Data visualization and analysis
• Experience working in agile and matrixed environments

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting