IT Service Adviser/Tech [B2C Support/Sales, Computer Repair]

Jobsoid Inc.

United States

On-site

USD 17,000 - 28,000

Full time

14 days+

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Benefits offered by this job

Dell/HP Pro Laptop provided

MS 365 Mailbox subscription

Gunnar Optiks eyewear

BT Headphones

Amazon Prime membership

T-Mobile service w/ unlimited

Swag and gear

Banking by Chase

Job summary

Jobsoid Inc. in the United States is seeking a customer-facing technician/sales associate to advise clients at the front desk and over the phone. You will create relationships, recommend repairs, and prepare estimates and invoices to meet customer needs.

The role requires CS/sales or tech support experience, strong communication skills, and the ability to multitask in a fast-paced store environment. Training will cover many in-store procedures and company policies.

Qualifications

1+ years of CS/sales or tech support exp (retail, B2C, or inbound leads).
Excellent verbal/written/interpersonal skills and memory.
Confident/persuasive demeanor and communication skills.

Responsibilities

Provide advice on services/products at front desk and over the phone.
Build relationships with clients and identify issues to advise on solutions.
Prepare estimates and invoices for repairs and services to fit customer needs.
Record customer info and job details in the ticketing system; process payments.

Skills

CS/sales experience

Tools

SalesForce

QuickBooks

RepairShopr

ConnectWise

Job description

BASIC & TRADE RESPONSIBILITIES:

Providing advice on available services and products to new/existing clients in the retail repair shop; at the front service desk and over the phone.
Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer’s questions.
Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers’ needs.
Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
Replacing hardware in desktops/laptops (motherboards, LCDs, touchpads). Rebuilding and assembling custom computers from scratch.

MINIMUM EMPLOYMENT REQUIREMENTS:

Attractive approachable appearance. Friendly attitude, patience.
Confident/persuasive demeanor and communication skills.
Excellent verbal/written/interpersonal skills and memory.
Ability to blindly type at 30+ WPM with grammar/accuracy.
Skills multitasking in fast paced arena, without distractions.
Conceptual understanding of all major hardware peripherals/components
Full understanding and functionality working with/in modern computers.
Familiarity with major Windows O and file structures (Win 7-11, OSX 10-12)
Proficiencyin using major web browsers & default applications.
(Chrome, IE, Edge, Safari, Office 2016-365, Outlook, Explorer…)
Understanding of software / apps (configuration, settings, personalization).
Valid Drivers License & Reliable vehicle for transportation to and from work.
Must Live within fair transit distance (30 minutes of central Pinellas).
Must own modern smartphone and personal computer (must run latest SW).
Physical (non-virtual) Bank Account required (payroll by direct deposit only).
Must pass a drug test and background screening. Read this listing 2X.
1+ years of CS/sales or tech support rep exp (retail, B2C, or inbound leads).

PREFERRED EXPERIENCE:

Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
Knowledge of backing‑up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
Experience being a tech consultant (aka "matchmaker") knowing fundamentals of not “selling from your own pocket": unbiased advice.
Experience in retail product and service sales, including selling add‑ons, bundles, and upgrade options to the end‑user.
Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc).

SCHEDULE AND AVAILABILITY: