Technical Support Specialist

Chadwell Supply; Phoenix (AZ); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Gym access

Employee discount

Job summary

Chadwell Supply is seeking a capable IT Support professional to maintain desktop environments and provide end-user assistance. This role offers hybrid work with a mix of remote and in-office duties across a multi-branch structure.

Responsibilities include managing tickets via the IT Service Desk, configuring workstations, and supporting Office 365 applications while maintaining asset inventory and following SLA guidelines.

Qualifications

• Be at least 18 years old.
• Proficient in Microsoft Outlook and Excel.
• Able to work in a high-volume, fast-paced environment.
• High School Diploma or GED required.

Responsibilities

• Provide IT support and resolve end-user problems to satisfaction.
• Monitor and respond to requests through the IT Service Desk.
• Document all Service Desk tickets and close them within SLA.
• Provide remote and in-person support for desktops, laptops, printers, and mobile devices.
• Assist users with Microsoft Office and related apps.

Skills

Microsoft Outlook

Microsoft Excel

MS Office

Fast-paced environment

Help desk

Education

High School Diploma or GED

Tools

Active Directory

Job description

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.
We are proud to have been named the National Apartment Association's 2025 and 2026 Top Employer in the Supplier Category.

Benefits that drive themselves

• Hourly rate of $20.00 - $24.00 Basedon Experience!
• Full Time, Monday-Friday, 8am - 5pm.
• Work from home options! We offer hybrid schedules that would consist of 2days at home and 3days in the office.
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals,complimentary gym access andmuch more!
• Employee discount program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supplylooking for a job, just like you, but found long-term career opportunities at one of our 30Branches across the Country.
• Recognized as a Top Company in Tampa Bay 8 years running!

Overview

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions. Responsible for administration and internal support of the Company’s PCs, printers, servers, IP phones, cell phones and relatedequipment. Tasks include procurement, end user support, backup monitoring, license tracking and performing maintenance on PC’s, printers, servers, upgrades and configurations.

What you will need

• Be a minimum of 18 years of age.
• Be proficient in Microsoft Outlook and Excel.
• Be able to work in high-volume and fast-paced environment.
• High School Diploma or GED required.

How you will make an Impact

• Provide IT support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Update and document all Service Desk tickets, and close tickets within assigned SLA
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Provide remote and in-person support for desktops, laptops, printers, iPhones, iPads, and other devices
• Assist users with questions regarding Microsoft Office, Office 365, Microsoft Teams, and other software
• Document internal procedures.
• Assist with on-boarding /off-boarding of users.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Report issues to the Tier 3 teams for escalation.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users and computers to proper groups in Active Directory.
• Provide first level support of company applications.
• Perform timely workstation hardware and software upgrades as required.

What will set you apart

• Average computer literacy and experience are required for this position.
• Employee must show aptitude in learning new software programs.
• Previous Tech experience preferred.
• CompTia A+. MS Suite, Excel, Word Certifications preferred.