IT Service Engineer/Consultant - [MSP Support Tech, B2B Sales]

Pinellas Computers

Town of Florida (NY)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Laptop provided

MS 365 subscription

Gunnar Optiks eyewear

BT headphones

Sam's Club membership

Amazon Prime business membership

T-Mobile service w/ unlimited talk

Job summary

Pinellas Computers is seeking a customer-focused tech support and sales professional to join our Florida team. You will advise clients at their offices and remotely, prepare estimates, and process invoices while delivering reliable solutions.

Ideal candidates have at least 1 year of CS/sales tech support experience, strong communication, and the ability to diagnose hardware and software issues. A valid driver's license and reliable transportation are required.

Qualifications

Must have 1 year CS/sales tech support experience (retail, B2C, or inbound leads).
Excellent verbal/written/interpersonal skills and memory.
Valid Driver's License & reliable vehicle for transportation to and from work.
Ability to type at 30 WPM with grammar/accuracy.

Responsibilities

Provide advice on services and products at client offices and remotely.
Build relationships with new clients and address questions.
Prepare estimates, recommendations and invoices for repairs and hardware/software.
Record customer data in the support ticketing system and handle payments.
Diagnose computers (hardware, software, performance) and remove malware.
Back up user data and recover lost files/partitions as needed.
Install, repair, clone and upgrade operating systems; email setup and migration.
Configure printers with drivers and customized settings.
Manage enterprise networks using Ubiquiti hardware and related devices.
Oversee Windows Server environments and Office 365 configurations.
Manage users in server manager, group policy and file sharing.

Skills

Patience

Friendly demeanor

Excellent communication

Typing 30 WPM

Multitasking

Persuasive communication

Confident demeanor

Tools

SalesForce

Quickbooks

RepairShopr

ConnectWise

Job description

BASIC & TRADE RESPONSIBILITIES

Providing advice on available services and products to new/existing clients at their offices and businesses; by vehicle dispatch and remotely online.
Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer's questions.
Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers' needs.
Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.
Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
Printer installation and configuration, including full-featured driver deployment and customized settings configuration.
Architect and deploy enterprise networks (wired and wireless) using Ubiquiti hardware; Gateways, Switches, AP's, etc.
Monitor, maintain, deploy and convert (physical and virtual) enterprise environments; Windows Server 2008 R2 - Server 2016.
Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365 EMC.

MINIMUM EMPLOYMENT REQUIREMENTS

Attractive approachable appearance. Friendly attitude, patience.
Confident/persuasive demeanor and communication skills.
Excellent verbal/written/interpersonal skills and memory.
Ability to blindly type at 30 WPM with grammar/accuracy.
Skills multitasking in fast paced arena, without distractions.
Conceptual understanding of all major hardware peripherals/components
Full understanding and functionality working with/in modern computers.
Familiarity with major Windows O and file structures (Win 7-11, OSX 10-12)
Proficiency in using major web browsers & default applications.
(Chrome, IE, Edge, Safari, Office 2016-365, Outlook, Explorer...)
Understanding of software / apps (configuration, settings, personalization).
Valid Drivers License & Reliable vehicle for transportation to and from work.
Must Live within fair transit distance (30 minutes of central Pinellas).
Must own modern smartphone and personal computer (must run latest SW).
Physical (non-virtual) Bank Account required (payroll by direct deposit only).
Must pass a drug test and background screening. Read this listing 2X.
1 years of CS/sales tech support rep exp (retail, B2C, or inbound leads).

PREFERRED EXPERIENCE

Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.
Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).
Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).
Knowledge of backing‑up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.
Experience being a tech consultant (aka "matchmaker") knowing fundamentals of not "selling from your own pocket": unbiased advice.
Experience in retail product and service sales, including selling add‑ons, bundles, and upgrade options to the end‑user.
Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A , N , Sec , MSCA, MCSE, etc).

SCHEDULE AND AVAILABILITY