IT Service Engineer/Consultant - [MSP Support Tech, B2B Sales]

Jobsoid Inc.; Town of Florida (NY); On-site; USD 30,000 - 52,000; Full time

Benefits offered by this job

Company-issued Dell/HP Pro Laptop (i5/

MS 365 E3 Premium subscription

Gunnar Optiks eyewear

BT Headphones

Sam’s Club Business Premium

Amazon Prime business membership

T-Mobile service w/ unlimited talk

Job summary

Jobsoid Inc. is seeking a customer-focused IT & sales support representative in the United States. You will advise clients, build relationships, and provide tailored repair/service quotes while handling invoicing and payments.

The role requires diagnosing PCs, deploying OS, backing up data, and assisting with enterprise network tasks. If you enjoy fast-paced environments and direct client interaction, this is for you.

Qualifications

• 1+ years CS/sales tech support experience.
• Experience in retail or B2C sales is a plus.
• Strong customer service and communication skills.
• Proficiency with Windows operating systems and common apps.
• Ability to perform on-site and remote support.

Responsibilities

• Advise clients on services and products at offices and remotely online.
• Create relationships with potential new clients and instill confidence in our services; identifying issues and providing insight to customer’s questions.
• Make recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers’ needs.
• Record customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.
• Diagnose computers (hardware, software, performance), cleaning junkware/bloatware, removing viruses/malware; restoring OS health.
• Back up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).
• Install, repair, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.
• Printer installation and configuration, including full-featured driver deployment and customized settings configuration.
• Architect and deploy enterprise networks (wired and wireless) using Ubiquiti hardware; Gateways, Switches, AP's, etc.
• Monitor, maintain, deploy and convert (physical and virtual) enterprise environments; Windows Server 2008 R2 - Server 2016.
• Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365 EMC.

Skills

CS/sales tech support exp

Windows OS knowledge

Excellent communication

Typing 30+ WPM

Multitasking in fast-paced

Driving license

Reliable vehicle

Tools

SalesForce

QuickBooks

RepairShopr

ConnectWise

Job description

BASIC & TRADE RESPONSIBILITIES:

• Providing advice on available services and products to new/existing clients at their offices and businesses; by vehicle dispatch and remotely online.


• Creating relationships with potential new clients and instilling confidence in our services; identifying issues and providing insight to customer’s questions.


• Making recommendations, estimates and invoices for repair services, computers and hardware/software to fit customers’ needs.


• Recording customer information and job details into our support ticketing system, and taking payments in-person and over-the-phone.


• Diagnosing computers (hardware, software, performance), cleaning up junkware/bloatware, removing viruses/malware; restoring OS health.


• Backing up user accounts and personal files, recovering lost data/files/partitions (program licenses, credentials/passwords, and other system settings).


• Installing, repairing, cloning and upgrading operating systems. Email setup, migration, configuration. Deploying managed software applications.


• Printer installation and configuration, including full-featured driver deployment and customized settings configuration.


• Architect and deploy enterprise networks (wired and wireless) using Ubiquiti hardware; Gateways, Switches, AP's, etc.


• Monitor, maintain, deploy and convert (physical and virtual) enterprise environments; Windows Server 2008 R2 - Server 2016.


• Design, on-board, deploy and manage users in server manager, group policy, network sharing, and Office 365 EMC.

MINIMUM EMPLOYMENT REQUIREMENTS:

• Attractive approachable appearance. Friendly attitude, patience.


• Confident/persuasive demeanor and communication skills.


• Excellent verbal/written/interpersonal skills and memory.


• Ability to blindly type at 30+ WPM with grammar/accuracy.


• Skills multitasking in fast paced arena, without distractions.


• Conceptual understanding of all major hardware peripherals/components


• Full understanding and functionality working with/in modern computers.


• Familiarity with major Windows O and file structures (Win 7-11, OSX 10-12)


• Proficiencyin using major web browsers & default applications.


• (Chrome, IE, Edge, Safari, Office 2016-365, Outlook, Explorer…)


• Understanding of software / apps (configuration, settings, personalization).


• Valid Drivers License & Reliable vehicle for transportation to and from work.


• Must Live within fair transit distance (30 minutes of central Pinellas).


• Must own modern smartphone and personal computer (must run latest SW).


• Physical (non-virtual) Bank Account required (payroll by direct deposit only).


• Must pass a drug test and background screening. Read this listing 2X.


• 1+ years of CS/sales tech support rep exp (retail, B2C, or inbound leads).

PREFERRED EXPERIENCE:

• Experience working in a computer repair shop, tech service department, automotive repair center, retail store, or customer sales/service center.


• Competence working with a sales POS system (SalesForce, Quickbooks, etc) AND/OR support ticketing system (RepairShopr, ConnectWise, etc).


• Proficiency in diagnosis, testing, replacing hardware, and rebuilding computers (PSUs, MOBOs, HDDs, CPUs, RAM, GPUs, LCDs, etc).


• Knowledge of backing-up and restoring file data, user accounts, profiles and settings, and preferences across Windows and Office apps.


• Experience being a tech consultant (aka \"matchmaker\") knowing fundamentals of not \"selling from your own pocket\": unbiased advice.


• Experience in retail product and service sales, including selling add-ons, bundles, and upgrade options to the end-user.


• Component soldering, Enterprise VoIP skills, Advanced networking knowledge, Tech certs (A+, N+, Sec+, MSCA, MCSE, etc).

SCHEDULE AND AVAILABILITY:

• Full-time: 5 days on, 2 days off (one is Fri or Sat or Sun)


• Work shifts are 8:50am - 5:35pm, with 1 hour break for lunch


• Closed 7 holidays & 40+ Hours PTO annually


• 4-12 weeks paid hands-on training in-store & skills development.


• Position starts as hourly (BoE). 4-12 weeks of paid training


• 1099-contractor for 90-days probationary; W2 employee after

COMPANY AMENITIES

• Company-issued Dell/HP Pro Laptop (i5/DDR4/SSD/WinPro)


• Company-paid MS 365 E3 Premium subscription w/ 5TB


• Company-provided Gunnar Optiks digital performance eyewear


• Company-issued OTE Active Noise Cancelling BT Headphones


• Company-paid Sam’s Club Business Premium member card


• Company-sponsored Amazon Prime business membership


• Company co-paid T-Mobile service w/ unlimited talk, text, & LTE


• Company-issued Gear/Swag (tumbler, gadgets, etc)


• Free banking/checking accounts from Chase bank


• Automatic height-adjustable bamboo sitting/standing desks


• 54\" Technologist workstations w/ 4 outlets + USB/Cat5


• Available Nerf N-Strike Elite 6-shot with ammo (yes, seriously)

EMPLOYEE BENEFITS ¹

• Paid Time Off (PTO) begins accruing on your first day (40hrs/yr)


• Humana Dental & Vision (PPO) insurance options


• Allstate Accident Indemnity insurance policies


• MD-Live 24/7 TeleDoc health / prescription service options


• Allstate Disability + Critical Illness & Life insurance plans


• TransAmerica Preventative Care & Wellness ($0 co-pay)


• ID Shield & Legal Shield w/ Member Perks Discounts


• Digital HR by Gusto: Mobile App, Work Verify, Time-off


• Annual Holiday Bonus - Recognition & Rewards

ORG FUNDAMENTALS

• Team-oriented, positive & friendly culture of IT people


• Best-in-class tooling, resources & automated infrastructure


• Constantly evolving workflows, process & methodology


• Templated processes & procedures for Escalations Support


• Quarterly performance & annual compensation reviews


• Structured \"SMART\" Incident Reporting & Correction system


• Tracked goals + shared Reports for Service/Product metrics


• Static schedule, consistent hours & days off, no weeks over 40


• Flexible professional dress-code (solid polo / biz-casual)


• Full-amenity kitchen w/ refrigerator, microwave, Keurig, etc

[Redeemable at 3 months ¹ / 6 months ² / T2 expert*]