Technical Customer Support Specialist

PostcardMania; Clearwater (FL); On-site; USD 51,577,000 - 57,859,000; Full time

Benefits offered by this job

Free on-site yoga

Free monthly chiropractor visits

Paid vacation time increases with Lon-

Job summary

PostcardMania in Clearwater, FL is seeking a Technical Customer Support Specialist for an in-office role. You will assist customers with product questions, troubleshoot issues, and document interactions to ensure positive experiences.

The ideal candidate has 2–5 years in customer service, strong computer skills, and the ability to type 40 wpm. The role pays $18 per hour and includes on-site perks such as yoga and chiropractic visits.

Qualifications

• 2–5 years experience in Customer Service.
• Strong computer skills and ability to learn new software quickly.
• Professional verbal and written communication skills.
• Type at least 40 wpm accurately.

Responsibilities

• Provide timely, professional product support by phone, email, live chat, or other channels.
• Understand questions, troubleshoot issues, and route advanced problems to the right team.
• Document recurring issues and interact with customers to improve their experience.
• Coordinate with designers/creative directors to move customer projects forward.
• Support VIP accounts with urgency and attention to detail.

Skills

Customer service experience

Communication skills

Problem solving

Fast learning

Tools

LiveAgent

Microsoft Outlook

Microsoft Excel

Job description

Clearwater, United States | Posted on 08/31/2026

• Work Experience 2-5 years experience in Customer Service
• City Clearwater
• State/Province Florida
• Country United States

Job Description

Technical Customer Support Specialist

Location: Clearwater, FL — In Office

Job Type: Full-Time

Schedule: Monday–Friday, 9:00 AM–6:00 PM

Pay: $18/ Hour

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

About the Role

We are looking for a Technical Customer Support Specialist tojoin our team in Clearwater, FL. This is an in-office, customer-focusedposition for someone who enjoys solving problems, learning products, andhelping customers get the most out of their experience.

As a Technical Customer Support Specialist , you will serve as a keypoint of contact for customers who need assistance with our products andservices. You’ll troubleshoot questions and issues, explain solutions clearly,document customer interactions, and work with internal teams when additionalsupport is needed.

The ideal candidate is tech-savvy, patient,detail-oriented, and an excellent communicator who can confidently workthrough problems while maintaining a positive customer experience.

Work Hours

• Full-time, in-office
  

Pay

$18/ hour

Duties

• Providetimely, professional product support to customers by phone, email, live chat,or other support channels.
  
• Understand customer questions, provide clear answers, troubleshoot basic issues, and route more advanced problems to the right team
  
• Coordinate graphic designs from the designer to the creative director and then to the customer for approval
  
• Help keep customer projects moving quickly and accurately
  
• Support VIP accounts with urgency and attention to detail
  
• Use multiple computer systems, internal software, LiveAgent ticketing, and communication tools
  
• Document recurring customer issues and suggestions
  
• Complete daily administrative and reporting duties
  
• Other duties as assigned
  

Requirements

• Strong computer skills and ability to learn new software quickly
  
• Professional verbal and written communication skills
  
• Ability to type at least 40 wpm accurately
  
• Comfortable learning technical products and understanding customer issues
  
• Able to explain technical or process-related information in a simple, helpful way
  
• Detail-oriented, organized, and able to work quickly without losing accuracy
  
• Basic knowledge of Microsoft programs such as Outlook and Excel
  
• Positive, team-oriented attitude and willingness to help others
  
• Comfortable managing multiple tasks in a fast-paced environment
  
• Trustworthy and able to handle confidential information appropriately
  
• 401(k), Short- and Long-Term Disability, Accident & Critical Illness coverage
  
• Paid vacation time that increases with longevity
  
• 6 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
  
• Free on-site yoga twice a week
  
• Free monthly visits from a local chiropractor and much more!