IT Representative

Tri-Med Family Care; Dalton (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off (PTO)

403(b) Retirement plan

Health Savings Account (HSA)

Professional development

Team environment

Job summary

Tri-Med Family Care is expanding and seeks an entry-level IT Representative to support daily technology needs at the Dalton, GA site. You will troubleshoot hardware and software, manage user accounts, and ensure EHR/EMR systems run smoothly for clinicians and staff.

You will work under the IT Coordinator, ensuring HIPAA compliance and data privacy while delivering reliable tech support and maintaining IT equipment across the clinic environment.

Qualifications

• High school diploma or equivalent required; associate degree or IT cert a plus
• Basic understanding of computer hardware, software, and networking concepts
• Ability to troubleshoot hardware, software, and network issues
• Strong communication and customer-service mindset
• Ability to explain technical issues to non-technical staff
• Reliability and ability to manage multiple requests

Responsibilities

• Provide first-line technical support to clinic staff for computers, printers, phones, and IT equipment
• Troubleshoot hardware, software, and network connectivity issues
• Set up and maintain workstations, monitors, and peripherals
• Assist with user account management (password resets, permissions, new user setup)
• Support and maintain EHR/EMR systems and related software
• Monitor systems for basic security compliance and escalate as needed
• Maintain inventory of IT equipment and supplies
• Coordinate with outside vendors or IT support contractors

Skills

IT support

Troubleshooting

Communication

Customer-service

Education

High school diploma

Associate's degree or IT certification a plus

Tools

e-Clinical Works EMR

Windows environments

Job description

We are excited to open a new location in Dalton GA and are seeking an IT Representative to join our team. Training and onboarding will take place at 6120 Alabama Hwy Ringgold GA 30736 to provide a smooth transition and ensure you are fully prepared to serve patients at the new site.

Job Title: IT REPRESENTATIVE

Reports to: IT Coordinator

FLSA Status: Non-Exempt

Prepared by: IT Coordinator

Revision Date: 9/16/2026

Mission Statement:

To serve God according to His will and purpose by serving our community to the best of our ability with a passion for healthcare and compassion for people.

Position Summary:

We're looking for an entry-level IT Representative to support the day-to-day technology needs of our clinic. This role is responsible for troubleshooting hardware and software issues, maintaining IT equipment, providing support for the e-Clinical Works EMR system across clinic workstations, supporting staff with technical questions, and helping ensure our systems run smoothly and securely. This is a great opportunity for someone early in their IT career who wants hands-on experience in a healthcare setting.

Key Responsibilities:

• Provide first-line technical support to clinic staff for computers, printers, phones, and other IT equipment
• Troubleshoot hardware, software, and network connectivity issues
• Set up and maintain workstations, monitors, and peripherals for new and existing staff
• Assist with user account management (password resets, permissions, new user setup)
• Support and help maintain the clinic's Electronic Health Record (EHR/EMR) system and related software
• Monitor systems for basic security compliance and escalated issues as needed
• Maintain inventory of IT equipment and supplies
• Coordinate with outside vendors or IT support contractors when issues require escalation
• Document recurring issues and basic troubleshooting steps for internal referenceAssist with onboarding/offboarding of staff technology access
• Help ensure technology practices align with HIPAA and other data privacy requirements

Qualifications:

Required:

• High school diploma or equivalent (Associate's degree or IT certification a plus, not required)
• Basic understanding of computer hardware, software, and networking concepts
• Working knowledge of a range of computer and network diagnostic utilities
• Good understanding of the organization's goals and objectives
• Strong troubleshooting and problem-solving skills
• Good communication skills and a customer-service mindset
• Ability to explain technical issues in plain language to non-technical staff
• Ability to make independent decisions when necessary and maintain a high level of responsibility and dependability
• Reliable, detail-oriented, and able to manage multiple requests at once

Preferred (not required):

• Experience with EHR/EMR systems (e.g., e-Clinical Works, Epic, Cerner, athenahealth, etc.)
• Familiarity with HIPAA and healthcare data privacy requirements
• CompTIA A+ or similar entry-level IT certification
• Experience supporting Windows environments
• Bilingual English/Spanish Strongly Preferred
• Familiarity with basic networking (Wi-Fi setup, routers, VPNs)

What We Offer:

• Competitive salary based on experience.
• Paid time off annually.
• Health benefits (medical, dental, vision).
• Retirement Plan 403(b)
• Health Savings Account (HSA)
• Opportunities for professional development and continuing education.
• A supportive team environment that values your contributions.

We are an equal opportunity employer and encourage applications from all qualified individuals.