IT Support Specialist

Curant Health; Smyrna (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Curant Health in Smyrna, GA is seeking an IT Support Specialist to join our team. You will provide end-user support, manage accounts, and maintain servers, Office 365, and other IT systems to ensure smooth daily operations.

The role requires troubleshooting, timely ticket resolution, on-call rotational coverage, and a focus on delivering excellent customer service to employees, vendors, and clients. Bachelor's in IT preferred, 3+ years of related experience, and a proactive approach to learning

Qualifications

• 3+ years of IT support experience delivering internal customer service.
• Bachelor's degree in IT preferred.
• Candidates with other degrees must have compensating experience.

Responsibilities

• Design, organize, modify, and support computer and network infrastructure.
• Provide helpdesk support, troubleshoot hardware/software/network issues.
• Create and manage user accounts; monitor server resources and backups.

Skills

IT support

Customer service

Network troubleshooting

Education

Bachelor's degree in Information Technology

Job description

JOIN A LEADING HEALTHCARE TEAM

Do you want to join a leading healthcare team focused on nurturing long-term patient and caregiver relationships? Do you want to be a part of a company that is committed to hiring the best people and using the best technology and tools to deliver improved health outcomes for patients and partners? If so, take a look at the available career opportunities at Curant Health.

Curant Health is searching for an IT Support Specialist to join its team in Smyrna, GA. The IT Support Specialist is responsible for providing support to internal employees and all corporate infrastructures. This includes all our Servers, Office 365, Software application, and all other IT related peripherals. This individual will be responsible for answering technical questions, troubleshooting, resolving users' issues, creating user accounts, and maintaining all servers. This individual should have experience in meeting and exceeding customer service SLAs. This role requires flexibility to be available for on-call rotational support.

Responsibilities

The IT Support Specialist is responsible for designing, organizing, modifying, and supporting the computer and network infrastructure. This includes provisioning, installation/configuration, operation, and maintenance of systems hardware and software, website maintenance tasks, employee setup and maintenance, desktop support, and telecommunication services for employees in all locations.

This individual should have a high level of initiative and will assume responsibility for helpdesk support services, as well as perform hardware, software, and network troubleshooting in a timely and effective manner. Guiding the implementation of facilities infrastructure from the ground up with minimal supervision.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

• Perform regular security monitoring to identify any possible security breach.
• Create, change, and delete user accounts per request.
• Setup and support employee workstations and conference rooms.
• Install technology devices and equipment with the use of power tools.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Monitor a database for all ticketed items and ensure that the service tickets are resolved in timely manner.
• Keep IT workspaces, including server rooms, clean and organized.
• Service, maintain, troubleshoot, and configure network printers.
• Provide an excellent level of customer support for employees, vendors, and clients of Curant Health.
• Provide guidance of systems and hardware with our employees.
• Create documentation for technology functions.
• Support information technology initiatives that link directly with our overall strategic business objectives as an organization.
• Research new technologies that could assist Curant Health in reducing costs and/or improve productivity as requested.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Maintain IT inventory system.
• Develop and maintain installation and configuration procedures.
• Plays key roles in ensuring that employees stay abreast of technology changes that are made to support our business needs.
• Acts as a change agent, and communicator.

Qualifications

• Requires 3+ years’ experience of relevant work experience in a related position in an IT environment that delivers service to internal customers.
• Bachelor’s degree in Information Technology preferred. Candidates with degrees in other fields must have significant compensating experience.

Why Work for Us?

• We offer competitive pay, paid holidays, benefits, paid time off and a work/life balance.
• Not only that, but we also offer paid parental leave, recognition programs, promotion opportunities, a comprehensive training program to enhance your career, and employee prescription discounts.

Our Core Values consist of ICARE; Integrity, Communication, Accountability, Relationships and Excellence, and we take pride in you embodying those traits. Curant Health is an equal opportunity employer.