Client Service Representative - Full-time

AtlantiCare; Atlantic City (NJ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Generous PTO

Health Insurance

Retirement Plans

Disability Coverage

Tuition Reimbursement

FSAs

Job summary

AtlantiCare seeks a Client Services Representative to provide front desk support in a hospital/ambulatory setting. You will schedule patient appointments, collect insurance details, enter data into the system, and deliver accurate financial information to clients with a strong focus on service quality.

The role requires 1–3 years of office experience (medical setting preferred), high school diploma, and exposure to medical terminology. Training in clinic software will be provided as needed.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: One year in setting involving direct customer service.
• Training: Training in relevant computer programs.
• Preferred Qualifications: Two years in medical setting with strong knowledge of medical records.

Responsibilities

• Provides front desk support and greeting for patients and visitors.
• Schedules patient appointments and coordinates with departments.
• Collects and verifies insurance information and basic billing data.
• Enter client information into computer system and maintain accuracy.

Skills

Customer service

Insurance knowledge

Medical terminology

ICD-10 coding

Education

High School Diploma

Tools

Clinical Applications

Medical Records

Job description

Job Description

POSITION SUMMARY

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation.

QUALIFICATIONS EDUCATION: High school diploma or equivalent required.

LICENSE/CERTIFICATION: EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, 4 and ICD-10 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.

PERFORMANCE EXPECTATIONS Demonstrates the competencies as established on the Assessment and Evaluation Tool for this position.

ENVIRONMENT Potential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury. Periodic traveling to other department locations is expected. The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP This position reports to the Department Director, Manager or Nursing Leadership in other departments within the organization.

The above statement reflect the general details considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Qualifications

Education: High School Diploma or equivalent.

Experience: One year in setting involving direct customer service.

Training: Training in relevant computer programs.

Preferred Qualifications: Experience: Two (2) years in medical setting with strong knowledge of medical records preferred.

Job Information

• Job Identification: 100600


• Job Category: Administrative / Customer Service


• Job Schedule: Full time


• Job Shift: Day


• Pay Range: $17.50 - $25.17


• Holidays Required: No


• Weekends Required: No


• Hrs Per Week: 37.5


• Posting Requirement: Post Int & Ext

Benefits

• Generous Paid Time Off (PTO)


• Medical, Prescription Drug, Dental & Vision Insurance


• Retirement Plans with employer contributions


• Short-Term & Long-Term Disability Coverage


• Life & Accidental Death & Dismemberment Insurance


• Tuition Reimbursement to support your educational goals


• Flexible Spending Accounts (FSAs) for healthcare and dependent care


• Wellness Programs to help you thrive


• Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law" in impacted states, which mandate employers to list salary ranges in job advertisements and promotions.

AtlantiCare is an Equal Opportunity Employer

Equal employment opportunity, including veterans and individuals with disabilities.

PI287063636