Patient Services Representative

MetroDerm; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

MetroDerm in Alpharetta, GA is seeking a Full Time Clerical team member to support the care team at the front desk. You will greet patients, handle registrations, verify insurance coverage, schedule appointments, and manage telephone communications in a busy multi-office environment.

Ideal candidates have at least one year of customer service experience, a High School diploma (Associates preferred), and comfort with computer systems.

Qualifications

• Minimum one-year experience in customer service, preferably in a clinical setting.
• High School diploma or equivalent; associates degree preferred.
• Strong attention to detail and professional communication.
• Ability to handle confidential information.

Responsibilities

• Greet patients and manage front desk activities with courtesy.
• Register patients and verify insurance coverage.
• Schedule appointments and manage telephone communications.
• Access EHR and relay information to clinical staff using SBAR as needed.
• Balance cash drawer and operate multi-line phone system.

Skills

Front desk operations

Customer service

EHR access

Insurance verification

Phone management

Data privacy

Education

High School diploma

Associates degree or healthcare certification (preferred)

Tools

EHR software

Office equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Alpharetta, GA, US

4 days ago Requisition ID: 2498

Position Summary:
This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards


• Answer telephone promptly and in a polite and professional manner


• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases


• Balances cash sheet and cash drawer in accordance with established standards


• Operates a multi-line telephone console

Experience Requirements:

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements:

• High School diploma or equivalent


• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements:

• Strong attention to detail and accuracy, professional attitude, reliable


• Ability to handle confidential and sensitive information


• Ability to communicate in an active multi-office environment


• Ability to efficiently operate all job-related office equipment


• Ability to follow or provide verbal and written instructions


• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds


• Basic to intermediate computer operation


• Mathematical and/or analytical ability for basic to intermediate problem solving


• Specialty knowledge of systems relating to job function