Strategic IT Relationship Manager

Ohio State University; Columbus (OH); On-site; USD 89,000 - 91,000; Full time

Job summary

The Ohio State University is seeking an IT Relationship Manager for the Columbus campus. The role serves as a strategic partner and primary liaison bridging OTDI with partner units, ensuring excellent customer experience and aligning business and academic priorities with OTDI services.

Success comes from strong interpersonal skills, stakeholder management, and a focus on driving service adoption and long-term partnerships.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Four years of experience in IT service management, business relationship management or related field.
• More than four years of experience in IT service management, business relationship management or related field.
• Strong communication and interpersonal skills.
• Knowledge of IT service management frameworks.
• Project management experience.
• Strategic thinking and problem-solving abilities.

Skills

Relationship management

Communication

Strategic thinking

Education

Bachelor’s degree or equivalent experience

Job description

The Ohio State University is seeking an IT Relationship Manager for the Columbus campus. The role serves as a strategic partner and primary liaison bridging OTDI with partner units, ensuring excellent customer experience and aligning business and academic priorities with OTDI services.

Success comes from strong interpersonal skills, stakeholder management, and a focus on driving service adoption and long-term partnerships.