IT Relationship Manager

Ohio State University; North Carolina; On-site; USD 89,000 - 91,000; Full time

Job summary

The Ohio State University is seeking an IT Relationship Manager to serve as a strategic partner between OTDI and partner units, guiding the overall customer experience and ensuring that business and academic priorities align with OTDI services.

By breaking down silos and advocating transparently for partner needs, you will shape demand, promote service adoption, support project success, and foster collaborative technology solutions that advance the university's mission.

Job description

Job Title

IT Relationship Manager

Department

OCIO | Customer Solutions

Role Overview

The IT Relationship Manager (IT RM) serves as a strategic partner, trusted advisor, and primary liaison bridging the Office of Technology and Digital Innovation (OTDI) with partner units across Ohio State. Accountable for the overall customer experience and the strategic success of their assigned portfolio, the IT RM aligns business and academic priorities with OTDI services and technology capabilities to create lasting value. Navigating a complex IT portfolio requires a functional understanding of technology and operational fluency but true success in this role hinges on the intangible strengths of strong interpersonal skills and a genuine commitment to cultivating long-term partnerships. By breaking down organizational silos and advocating transparently for partner needs, the IT RM shapes demand, increases service adoption, contributes to project success, drives financial stewardship and fosters collaborative technology solutions that directly advances the broader Ohio State mission.

Additional Information

The salary range for this position is $89,200 - $91,300 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function: Information Technology

Sub-function: Relationship Management

Career Band: Specialized

Career Level: S3

Location

Mount Hall (0311)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.