IT Relationship Management Lead

George Mason University

Fairfax (VA)

On-site

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

George Mason University in Fairfax, VA seeks an experienced Manager, IT Relationship Management to lead enterprise stakeholder engagement across ITS. You will supervise IT Relationship Analysts, coordinate governance, and drive service improvements through strong relationship management.

You will partner with campus units, translate feedback into actionable insights, and align engagement with training and adoption initiatives while upholding high standards of customer service and operational

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
Experience in stakeholder engagement, relationship management, or IT service delivery.
Experience leading projects or programs with cross-functional teams.

Responsibilities

Lead day-to-day delivery and continuous improvement of enterprise relationship management across ITS.
Supervise IT Relationship Analysts and serve as primary contact for colleges, schools, and departments.
Coordinate engagement activities, governance meetings, and stakeholder touchpoints.
Document and route stakeholder feedback to ITS service owners for improvement.
Support reporting, dashboards, and analytics of customer engagement and service effectiveness.
Collaborate with Training & Workforce Development to align engagement with adoption initiatives.