IT Relationship Management Lead

Commonwealth of VA Careers; Virginia; On-site; USD 105,000 - 140,000; Full time

Job summary

George Mason University seeks a Manager, IT Relationship Management to lead enterprise stakeholder engagement across ITS. You will supervise IT Relationship Analysts, coordinate governance, and ensure feedback informs service improvements for university-wide technologies.

The role focuses on cross-functional collaboration, strategic communication, and driving adoption of IT services across academic and administrative units. On-site work in Fairfax, VA is expected.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• 2+ years leading projects or programs with cross-functional collaboration.
• 1+ year supervisory or staff development experience.
• Knowledge of stakeholder engagement, relationship management, and IT service delivery models.
• Strong written, verbal, presentation and facilitation skills with diverse audiences.
• Ability to translate stakeholder feedback into actionable insights.

Responsibilities

• Lead stakeholder engagement across academic, research, admin, and ITS units.
• Supervise IT Relationship Analysts and manage stakeholder portfolios.
• Oversee engagement conferences, advisory groups, and outreach events.
• Ensure feedback is documented and routed to ITS service owners.
• Foster transparency and trust between ITS and the university community.
• Support service improvement lifecycle with stakeholder input and follow-up.
• Review engagement metrics to identify opportunities for improvement.
• Support reporting dashboards measuring engagement and adoption.
• Collaborate with Training & Workforce Development for adoption initiatives.

Skills

Stakeholder engagement

Relationship management

IT service delivery

Customer experience

Project leadership

Supervisory experience

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor’s degree in related field

Master’s degree

Job description

George Mason University seeks a Manager, IT Relationship Management to lead enterprise stakeholder engagement across ITS. You will supervise IT Relationship Analysts, coordinate governance, and ensure feedback informs service improvements for university-wide technologies.

The role focuses on cross-functional collaboration, strategic communication, and driving adoption of IT services across academic and administrative units. On-site work in Fairfax, VA is expected.