IT Regional Service Technician

Jobtailor

Pennsylvania

On-site

USD 48,000 - 62,000

Full time

3 days ago

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Job summary

Jobtailor in Pennsylvania is seeking an onsite IT Support Specialist to identify, analyze, and resolve desktop, network, and peripheral issues for local clients.

You will repair hardware, install and configure Windows OS and Office, manage VPNs, AD/GP, and document all interactions while meeting KPI goals. Travel to Philadelphia Metro Region required.

Qualifications

Experience with hardware assembly, disassembly, maintenance and repair.
Strong knowledge of Windows OS (installation, recovery, setup, updates).
Familiar with Microsoft Office suite.
Familiar with antivirus, security, and firewall technologies, including installation and recovery.
Knowledge of business networking (Active Directory, Groups Policy, file sharing, Exchange, MS Server).
Solid troubleshooting across OS, hardware, and network issues including malware removal.
Ability to identify and diagnose failed hardware components.
Valid Driver’s License.
Experience with modern operating systems preferred.
Understanding of small-medium business tech ecosystems preferred.

Responsibilities

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software
Document and follow up on every customer interaction
Prioritize and resolve tickets according to SOPs and KB articles
Meet or exceed KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business apps, and basic server functions
Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks/enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Travel onsite to local clients’ premises in the Philadelphia Metro Region

Skills

Windows OS Troubleshooting

Networking Troubleshooting

Documentation

Customer Support

Attention to KPI

Education

A+ Certification

Net+ Certification

Sec+ Certification

Tools

Connection Software

Patch Panels

Racks/Enclosures

Office Productivity Suites

Firewall Technologies

Job description

Identify, analyze, and resolve technical issues involving workstations, mobile devices, operating systems, software, hardware, peripherals, and entry-level server support
Provide customer support onsite and remotely using connection software
Thoroughly document and follow up on every customer interaction
Prioritize and resolve tickets according to established SOPs and KB articles
Meet or exceed KPI goals
Troubleshoot advanced desktop problems, VPN connectivity, hardware failures, line-of-business applications, and basic server functions
Perform hardware repair, maintenance, security tasks, cleaning, component replacement, and diagnostics
Run network cables, install patch panels, and set up racks/enclosures
Install, reinstall, repair, and configure operating systems, antivirus/security tools, and office productivity suites
Back up data and perform system restores
Test solutions, document work, and provide recommendations for ongoing system health
Travel onsite to local clients’ premises in the Philadelphia Metro Region

Requirements

Practical experience with hardware assembly, disassembly, maintenance, and repair
Strong knowledge of Windows OS (installation, recovery, setup, updates)
Knowledge of major software suites, including Microsoft Office
Familiarity with antivirus, security, and firewall technologies, including installation and recovery
Working knowledge of business networking, including Active Directory, Group Policy, file sharing, Exchange, and MS Server
Solid troubleshooting skills across operating system, hardware, and network issues, including malware and virus removal
Ability to identify and diagnose failed hardware components
Valid Driver’s License
A+, Net+, and Sec+ certifications, or equivalent experience preferred
Experience with modern operating systems preferred
Deep understanding of business networking preferred
Deep understanding of Active Directory, Group Policy, and file sharing preferred
General understanding of technology related to small-medium businesses preferred
Virtualization experience is a plus
Consistent hand and finger dexterity necessary to operate computer equipment
Ability to sit, stand, walk, talk, hear, and see
Ability to type using hands
Ability to stoop, kneel, crouch, twist, crawl, reach, and stretch occasionally
Ability to travel dependent on company needs
Ability to lift and/or move up to 30 pounds occasionally

Core Competencies

Demonstrates expertise in troubleshooting and resolving technical issues related to hardware, software, and networking, with a strong focus on customer support and documentation. Proficient in maintaining and configuring operating systems and security tools, while adhering to established procedures and performance metrics.

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