IT Regional Service Technician

The 20; Upper Dublin Township (PA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical & dental coverage

Vision & HSA optional

401k matching

Certification reimbursement

Career growth opportunities

Culture of excellence

Job summary

The 20 LLC, a premier MSP, seeks a Regional Service Technician to deliver hands-on technical support for client environments across the Philadelphia metro area. This role combines onsite and remote service, hardware repair, OS/configuration tasks, and proactive system health checks.

Ideal candidates bring strong Windows, malware removal, and networking know-how, plus a valid driver’s license for travel to local client sites.

Qualifications

• Practical experience with hardware assembly/disassembly and repair.
• Strong knowledge of Windows OS installation, recovery, updates, and major software suites.
• Familiarity with antivirus, security, and firewall technologies including installation and recovery.
• Working knowledge of business networking including AD, Group Policy, file sharing and server applications.
• Solid troubleshooting across OS, hardware and network issues including malware removal.
• Ability to identify and diagnose failed hardware components.
• Valid Driver's License.

Responsibilities

• Identify and resolve technical issues involving workstations, mobile devices, OS, software, hardware, peripherals, and entry-level server support.
• Provide customer support onsite and remotely using connection software with thorough documentation and follow-up.
• Prioritize and resolve tickets following SOPs and KB articles to meet KPI goals.
• Troubleshoot issues including desktop problems, VPN connectivity, hardware failures, and line-of-business applications.
• Perform hardware repair, maintenance, and security tasks from cleaning to component replacement and diagnostics.
• Install, configure, and repair software including OS, antivirus, security tools, and office suites.
• Back up data and perform system restores as needed to maintain functionality.
• Test solutions for accuracy and document work, providing recommendations for ongoing system health.

Skills

Hardware maintenance

Windows OS

Antivirus & firewall

Networking basics

Troubleshooting

Driver's license

Education

Net/Sec certifications or equivalent

Tools

Active Directory

Group Policy

Job description

Job Overview

The 20 LLC is a premier Managed Service Provider delivering enterprise class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries including legal, financial, healthcare and more by providing secure scalable and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support strategic IT guidance and cutting edge infrastructure. We’re looking for a well rounded Regional Service Technician who brings both hands on technical expertise and strong communication skills to the table.

Service Area

Philadelphia Metro Region. Travel Requirements: Onsite to local clients premises.

Key Responsibilities

• Identify analyze and resolve technical issues involving workstations mobile devices operating systems software hardware peripherals and entry level server support
• Provide customer support both onsite and remotely using connection software ensuring thorough documentation and follow up for every interaction
• Prioritize and resolve tickets by following established SOPs and KB articles meeting or exceeding KPI goals
• Troubleshoot a range of issues including advanced desktop problems VPN connectivity hardware failures line of business applications and basic server functions
• Perform complete hardware repair maintenance and security tasksfrom cleaning and component replacement to in depth diagnostics
• Execute physical networking functions such as running network cables installing patch panels and setting up racksenclosures applying knowledge of wiring schema tools and layouts
• Install reinstall repair and configure software including operating systems antivirussecurity tools and office productivity suites
• Back up data and perform system restores as needed to maintain functionality
• Test solutions for accuracy document work and provide recommendations for ongoing system health

Qualifications

• Practical experience with hardware assembly disassembly maintenance and repair
• Strong knowledge of Windows OS installation recovery setup updates and major software suites eg Microsoft Office
• Familiarity with antivirus security and firewall technologies including installation and recovery
• Working knowledge of business networking including Active Directory Group Policy file sharing and server applications Exchange MS Server
• Solid troubleshooting skills across OS hardware and network issues including malware and virus removal
• Ability to identify and diagnose failed hardware components
• Valid Drivers License

Preferred Education and Experience

A Net and Sec certifications or equivalent experience

Experience with all modern operating systems

Deep understanding of business networking

Deep understanding of Active Directory Group Policy File Sharing etc

General understanding of technology related to small medium businesses

Virtualization experience is a plus

Benefits

• Comprehensive benefits including medical dental vision supplemental coverage plus HSAFSA options
• Competitive 401k participation with up to 4 contribution match
• Certification reimbursement to support your continued development
• Meaningful opportunities for advancement within a growing organization
• A culture built on drive accountability collaboration and excellence