IT Reception / Switchboard

Wallace Hardware Company; Dothan (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A dynamic logistics firm in Dothan seeks an office administrator to provide clerical support, manage a busy switchboard, and assist with customer interactions. The ideal candidate will have strong Microsoft Office skills and a professional demeanor while prioritizing various tasks. This full-time role, operating from 8:00 a.m. to 5:00 p.m., offers an opportunity for personal growth in a supportive work environment.

Qualifications

• Excellent communication skills with customers and internal teams.
• Experience in clerical duties and office management.
• Ability to prioritize tasks based on urgency.

Responsibilities

• Operate a busy switchboard and communicate with customers.
• Greet and assist all customers and guests professionally.
• Maintain an appointment calendar and manage office mail.

Skills

Ability to think fast

Polite and professional voice

Microsoft Office Suite Skills

Job description

Here at Wallace Distribution, we strive to create and support a work environment in which employees have the opportunity for personal growth and development. We take extraordinary pride in properly motivating our teams to maximize their potential. If you believe in your skillset and have a passion for the position below, then we would love to have you on our team!

ROLES AND RESPONSIBILITIES

• Operate a busy switchboard and communicate efficiently with all customers and internal teams using good judgement in prioritizing calls according to their urgency and directing them to the correct department.
• Greet all customers/guests entering the company in a courteous and friendly way.
• Responsible for security of the front door and announcing all guests and appointments.
• Maintaining an appointment calendar in Microsoft.
• Opening and sorting of the mail.
• Assist accounting with stock and direct invoices.
• Accurately complete IT/online catalog job functions as requested by the supervisor.
• Provide clerical and secretarial assistance to other departments as needed.
• Assist in keeping the office phone extension list up to date.
• Maintain a professional appearance.
• Keep the work area neat and clean.
• Willing to perform other related duties as assigned.

PREFERRED SKILLS

• Ability to think fast, find answers, and respond quickly to customer issues - all with a polite, empathic, and professional voice and manner.
• Microsoft Office Suite Skills (Outlook, Word, Excel, and PowerPoint) required.

BENEFITS

• Full Time / 8:00a.m. - 5:00p.m. (40 hrs) - Office