IT Project & Process Analyst (Network Operations)

Texas State University; San Marcos (TX); On-site; USD 57,000 - 78,000; Full time

Job summary

Texas State University is seeking a Business Process Analyst to join the CIO Project Management Office (CIO-PMO) and provide project management and business analysis support for technology initiatives, with a focus on Network Operations and IT infrastructure projects.

The role requires managing projects from initiation through closure, developing schedules, risks, and deliverables, and coordinating across technical teams, stakeholders, and vendors.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience managing technology projects from initiation through implementation and closure, including project plans, schedules, milestones, risks, dependencies, deliverables, and status reporting.
• Experience working with technical teams and coordinating activities across IT staff, business stakeholders, vendors, and customers to successfully implement technology solutions, including the ability to understand technical constraints, dependencies, and trade-offs to identify misalignment, surface risks, and facilitate resolution.
• Experience gathering, analyzing, and documenting business and technical requirements and translating stakeholder needs into actionable requirements and project activities.
• Demonstrated ability to facilitate discussions with technical and non-technical stakeholders, identify unresolved issues, ask clarifying questions, drive decisions, and communicate complex information effectively.
• Experience documenting and evaluating current-state and future-state processes, identifying inefficiencies and root causes, and recommending practical process or operational improvements.
• Experience supporting technology implementations, identifying and resolving project issues, anticipating risks and dependencies, and coordinating solutions through implementation and transition to operations.
• Demonstrated ability to manage multiple concurrent projects or assignments, prioritize competing demands, work independently, and maintain organization and attention to detail.
• Excellent written, verbal, active-listening, and interpersonal skills with demonstrated ability to work effectively as a member of high-performing technical and cross-functional teams.
• Demonstrated ability to learn and understand technology concepts sufficiently to engage meaningfully with technical teams, ask informed questions, evaluate proposed solutions, and translate technical information for non-technical audiences. Does not require deep engineering expertise, but requires comfort working in technical environments and a willingness to develop working knowledge of relevant technologies.

Responsibilities

• Provides project management, business analysis, and process improvement support for technology initiatives.
• Manages project plans, schedules, risks, dependencies, and deliverables; coordinates technical teams, stakeholders, and vendors.
• Gathers and documents business and technical requirements; facilitates stakeholder discussions; analyzes processes for improvements.
• Supports successful implementation and transition to operations across the CIO PMO.

Skills

Project management

Stakeholder communication

Requirements gathering

Process analysis

Risk management

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

Texas State University is seeking a Business Process Analyst to join the CIO Project Management Office (CIO-PMO) and provide project management and business analysis support for technology initiatives, with a focus on Network Operations and IT infrastructure projects.

The role requires managing projects from initiation through closure, developing schedules, risks, and deliverables, and coordinating across technical teams, stakeholders, and vendors.