Business Process Analyst

Texas State University; San Marcos (TX); On-site; USD 57,000 - 78,000; Full time

Job summary

Texas State University is seeking a Business Process Analyst to join the CIO Project Management Office (CIO-PMO) and provide project management and business analysis support for technology initiatives, with a focus on Network Operations and IT infrastructure projects.

The role requires managing projects from initiation through closure, developing schedules, risks, and deliverables, and coordinating across technical teams, stakeholders, and vendors.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience managing technology projects from initiation through implementation and closure, including project plans, schedules, milestones, risks, dependencies, deliverables, and status reporting.
• Experience working with technical teams and coordinating activities across IT staff, business stakeholders, vendors, and customers to successfully implement technology solutions, including the ability to understand technical constraints, dependencies, and trade-offs to identify misalignment, surface risks, and facilitate resolution.
• Experience gathering, analyzing, and documenting business and technical requirements and translating stakeholder needs into actionable requirements and project activities.
• Demonstrated ability to facilitate discussions with technical and non-technical stakeholders, identify unresolved issues, ask clarifying questions, drive decisions, and communicate complex information effectively.
• Experience documenting and evaluating current-state and future-state processes, identifying inefficiencies and root causes, and recommending practical process or operational improvements.
• Experience supporting technology implementations, identifying and resolving project issues, anticipating risks and dependencies, and coordinating solutions through implementation and transition to operations.
• Demonstrated ability to manage multiple concurrent projects or assignments, prioritize competing demands, work independently, and maintain organization and attention to detail.
• Excellent written, verbal, active-listening, and interpersonal skills with demonstrated ability to work effectively as a member of high-performing technical and cross-functional teams.
• Demonstrated ability to learn and understand technology concepts sufficiently to engage meaningfully with technical teams, ask informed questions, evaluate proposed solutions, and translate technical information for non-technical audiences. Does not require deep engineering expertise, but requires comfort working in technical environments and a willingness to develop working knowledge of relevant technologies.

Responsibilities

• Provides project management, business analysis, and process improvement support for technology initiatives.
• Manages project plans, schedules, risks, dependencies, and deliverables; coordinates technical teams, stakeholders, and vendors.
• Gathers and documents business and technical requirements; facilitates stakeholder discussions; analyzes processes for improvements.
• Supports successful implementation and transition to operations across the CIO PMO.

Skills

Project management

Stakeholder communication

Requirements gathering

Process analysis

Risk management

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Job description

Posting Number:

2027015

Posting/Functional Title:

Business Process Analyst

University Pay Plan Title:

Business Process Analyst

Location:

San Marcos

Department:

VP for Information Technology

Recruitment Type:

Open Recruiting

Job Type:

Full-Time

Funding Source:

Permanent

Monthly Salary:

$5,624 plus commensurate with experience

Job Category :

Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

• Bachelor’s degree or equivalent work experience.
• Experience managing technology projects from initiation through implementation and closure, including project plans, schedules, milestones, risks, dependencies, deliverables, and status reporting.
• Experience working with technical teams and coordinating activities across IT staff, business stakeholders, vendors, and customers to successfully implement technology solutions, including the ability to understand technical constraints, dependencies, and trade-offs to identify misalignment, surface risks, and facilitate resolution.
• Experience gathering, analyzing, and documenting business and technical requirements and translating stakeholder needs into actionable requirements and project activities.
• Demonstrated ability to facilitate discussions with technical and non-technical stakeholders, identify unresolved issues, ask clarifying questions, drive decisions, and communicate complex information effectively.
• Experience documenting and evaluating current-state and future-state processes, identifying inefficiencies and root causes, and recommending practical process or operational improvements.
• Experience supporting technology implementations, identifying and resolving project issues, anticipating risks and dependencies, and coordinating solutions through implementation and transition to operations.
• Demonstrated ability to manage multiple concurrent projects or assignments, prioritize competing demands, work independently, and maintain organization and attention to detail.
• Excellent written, verbal, active-listening, and interpersonal skills with demonstrated ability to work effectively as a member of high-performing technical and cross-functional teams.
• Demonstrated ability to learn and understand technology concepts sufficiently to engage meaningfully with technical teams, ask informed questions, evaluate proposed solutions, and translate technical information for non-technical audiences. Does not require deep engineering expertise, but requires comfort working in technical environments and a willingness to develop working knowledge of relevant technologies.

Preferred Qualifications:

• Experience managing or supporting IT infrastructure, network, telecommunications, system implementation, or other technical projects.
• Familiarity with IT infrastructure concepts such as networking (LAN/WAN, switching, routing), data center operations, telecommunications, or system administration, sufficient to understand project scope and ask meaningful questions of technical staff.
• Experience using project management and collaboration tools such as Jira and Confluence.
• Knowledge of higher education or university business processes and technology environments.
• Experience with Lean Six Sigma, business process reengineering, or other continuous improvement methodologies.
• Experience supporting technology adoption, transition planning, or organizational change management related to IT implementations.

Job Description:

The Vice President for Information Technology is seeking an experienced Business Process Analyst to work within the CIO Project Management Office (CIO-PMO). This position provides project management and business analysis support for technology initiatives, with a significant focus on Network Operations and IT infrastructure implementations.

Responsibilities include managing project plans, schedules, risks, dependencies, and deliverables; coordinating technical teams, stakeholders, and vendors; gathering and documenting business and technical requirements; and analyzing processes to identify opportunities for improvement. The CIO-PMO supports Information Technology and university departments in successfully implementing technology solutions, improving efficiency, and optimizing business processes across the university.

Texas State University is the fifth-largest university in Texas with 96 undergraduate and 102 graduate degree programs, and a growing portfolio of research activity. The university offers benefits to regular employees, some of which include Medical, Dental, Vision, Group Life and AD&D, Short & Long Term Disability, and Voluntary Life; Health insurance paid 100% for the employee; Flexible Spending Account; Retirement contributions by employee and university; access to Student Recreation Center and Total Wellness classes; and working in San Marcos on a beautiful campus!

Job Duties:

The Business Process Analyst serves as a member of the CIO Project Management Office, providing project management, business analysis, and process improvement support for technology initiatives, with a primary focus on Network Operations and IT infrastructure projects.

The position manages projects from initiation through implementation and closure; develops and maintains project schedules, risks, issues, dependencies, and deliverables; and coordinates activities among technical teams, university stakeholders, and vendors. The Analyst also gathers and documents business and technical requirements, facilitates stakeholder discussions, analyzes current and future-state processes, identifies opportunities for improvement, and supports successful implementation and transition to operations.

The ideal candidate will have experience managing technology projects, coordinating technical implementations, analyzing business processes, and solving complex problems.

Also, they will maintain sufficient working knowledge of the relevant technologies and infrastructure to effectively manage project scope, identify risks, and accurately communicate with technical and non-technical stakeholders.

Additional Information to Applicants:

Please note this position is expected to be on-site and is not eligible for visa sponsorship or transfer.

Job Open Date:

09/17/2026

Open Until Filled:

Yes

Normal Work Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start:

8:00AM

Normal Work Hours End:

5:00PM

Legal and Required Notices:

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?:

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.

Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.

Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.

Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.

Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.

Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

Quick Link:

https://jobs.hr.txstate.edu/postings/58505