IT Program Manager: Strategy, Governance & Change

City of Frisco; Frisco (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

City of Frisco is seeking an IT Program Manager to lead organization-wide governance initiatives and drive strategic technology value. You will partner with business leaders to develop high-impact programs, manage change, and promote data-driven decision making across departments.

Role emphasizes backlog governance for public safety systems, roadmap creation, and collaboration with IT leadership to meet citywide technology goals. A strong background in GIS and data analytics is valued.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, or related field; seven years in IT with at least six years as Senior Business Analyst, Product or GIS Manager and three years as Project Manager.

Responsibilities

• Establishes deployment and maintenance of technology governance programs.
• Creates governance framework policies, documentation, presentations, and training materials to educate stakeholders and manage change.
• Collaborates with IT leadership to develop and implement strategic priority initiatives to support increasing technology value.
• Promotes IT capabilities to City leadership and uses data-driven decision-making as a strategic business tool.
• Defines program performance indicators and quality metrics to ensure policy and adoption compliance.
• Ensures business requirements are defined, documented, communicated, and considered in project prioritization and planning.
• Identifies new business opportunities with Business Owners to leverage emerging technologies and capabilities.
• Conducts ongoing research on industry trends and community needs, guiding readiness for change and staff development.
• Supports PMO processes for project initiation, senior management review, resource allocation, prioritization, and reporting.
• In Public Safety, manages a critical in-house application backlog, coordinates feature development, and aligns roadmaps with strategic goals.

Skills

Governance programs

Change management

Stakeholder engagement

Communication

Product lifecycle management

Education

Bachelor’s Degree in Information Systems or Computer Science

Tools

JIRA

Power BI

Tableau

GIS

APIs

Job description

City of Frisco is seeking an IT Program Manager to lead organization-wide governance initiatives and drive strategic technology value. You will partner with business leaders to develop high-impact programs, manage change, and promote data-driven decision making across departments.

Role emphasizes backlog governance for public safety systems, roadmap creation, and collaboration with IT leadership to meet citywide technology goals. A strong background in GIS and data analytics is valued.