IT Program Manager - Clinical Applications: Strategic Initiatives & AI

Advocate Health; Orangeburg (SC); Remote; USD 81,000 - 122,000; Full time

Job summary

Advocate Health is seeking aTechnical Program Manager to lead the Epic Factory AI program and cross‑application strategic initiatives under the AVP of Clinical Applications for Strategic Projects & AI. The role requires Epic EHR certification and hands‑on experience across core applications, with a focus on translating business needs into streamlined workflows.

The ideal candidate will drive adoption, manage complex projects, and communicate effectively with executives and technical teams.

Qualifications

• Epic EHR certified professional with hands‑on experience across core applications.
• Translate complex business requirements into streamlined workflows for performance and usability.
• Lead complex, high‑visibility projects from concept to execution.
• Deliver strategic initiatives including AI‑enabled healthcare solutions.
• Expertise in change management and adoption of new processes.
• Communicate effectively across all management levels, from executives to analysts.

Responsibilities

• Develop and understand business requirements to solve technology related problems.
• Assist in business relationship management, strategy and portfolio planning.
• Maintain productive IT-business relationships to leverage technology for operational excellence.
• Coordinate project activities and provide technical direction to project teams.
• Analyze initiatives and measure outcomes with defined benefits.
• Mentor IT staff on workflows and system enhancements.
• Create business process mappings showing interdependencies.
• Support risk management and implementation planning.

Skills

Epic EHR cert

Communication

Workflow optimization

AI healthcare

Project leadership

Change management

Technical direction

Business relations

Education

Bachelor’s degree in IT or related field

Tools

Epic

Job description

Department: 12205 Enterprise Corporate - Clinical Applications

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Additional Information:

This is a Technical Program Manager role responsible for developing and administering our Epic Factory AI Program and other cross-application Strategic Initiatives under the leadership of the AVP of Clinical Applications for Strategic Projects & AI.

Epic clinical application(s) with years of experience is required.

The ideal candidate will have the following experience:

• Epic EHR certified professional with deep, hands‑on experience across core applications
• Ability to translate complex business requirements into streamlined, optimized workflows that improve performance and usability
• Demonstrated ability to communicate effectively and build relationships across all levels of management, seamlessly adapting messaging for audiences ranging from senior executives to technical analysts.
• Creative problem solver who can reimagine workflows and design innovative approaches to improve efficiency and user experience
• Strong understanding of software architecture, healthcare standards, and end‑to‑end workflow design
• Demonstrated experience leading complex, high‑visibility projects from concept through execution
• Track record of delivering strategic initiatives, including emerging and AI‑enabled healthcare solutions
• Expertise in change management, with the ability to drive adoption and sustain process improvements.
• Epic clinical application certification required (e.g., Ambulatory, Orders, ClinDoc, etc.)

Schedule: Monday - Friday with potential for some off hours coverage needs.

Pay Range: $59.00 - $88.50

Major Responsibilities

• Works with IT leadership and business units to develop and understand the business case and business requirements to solve for technology related business problems.
• Assists in business relationship management, business strategy and planning, portfolio/demand management as needed.
• Maintains productive relationships with peers and management in IT and the business function. Articulates business value and strategy and coordinates with all areas of the IT department to ensure technology is fully leveraged to achieve operational excellence. Research how other organizations in the market to achieve or exceed industry best practices in key performance metrics.
• Leads the coordinating and monitoring of project activities and provides technical direction to project team to assure effective project completion in compliance with design and quality standards.
• Analyzes initiatives, in the project portfolio, and identifies specific, measurable outcomes expected for each initiative. Implements processes and tools to measure benefits associated with individual projects.
• Mentors and coaches IT team in workflow and functionality around new systems and enhancement of existing systems and/or processes.
• Participates in the technical skill development of analysts as assigned, provides input to staff performance reviews and personal development objectives.
• Creates easy to use business process mappings of complex systems and workflows to show complete interdependencies between entities.
• Supports project management efforts to manage/mitigate risk, create communication plans, propose implementation strategies, and manage work plans and scope.

Minimum Education and Experience Required

Level of Education: Bachelor’s degree in information technology or related field

Years of Experience: Typically requires 7 years in progressively responsible information systems experience with technical or project management exposure.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

No relocation, No Sponsorship or transfer of visa for this position.

Minimum Knowledge, Skills and Abilities (KSA)

• Strong written and oral communication skills; ability to work across the organization. Demonstrated ability to understand the business direction and goals and their potential implications in terms of systems required to support them.
• Attention to detail in developing the associated functional requirements, risk assessments, cost estimates and plans and tracking the delivery of approved projects.
• Ability to write effective presentations and documentation in order to transfer knowledge to the project team in a timely manner.
• Strong ability to exercise judgment and creativity in analyzing/solving unusual complex/ambiguous problems.
• Knowledgeable leader; recognized expert in the integration within functional and business areas.
• Ability to approach problems from a “big picture” perspective, with analysis of long‑term ramifications of decisions. Ability to recommend best practices and execute objectives.
• Demonstrates the ability to work with a minimal amount of supervision with proficiency in the ability to instruct, guide, assign, advise and mentor team members.
• Ability to influence and direct work teams. Strong mentoring and knowledge transfer capabilities. Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a timely manner.

Physical Requirements and Working Conditions

• Requires extensive amounts of time working at a computer.
• Operates all equipment necessary to perform the job.
• Work can be performed in an office environment or remotely.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of