IT Program Assistant: Tech Support & Projects

Ravinia Festival; Highland Park (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Illinois Paid Leave

On-site office

Job summary

Ravinia Festival is seeking a full-time IT Program Assistant to deliver first-line support for staff, install software, set up devices, and assist on IT projects. The role may require local travel to Chicago education programs, working under the Senior System Administrator.

Ideal candidates have experience with Windows, MacOS, iOS, Google Workspace, and basic printer/network troubleshooting, plus a valid driver’s license and a collaborative, service-driven approach.

Qualifications

• Experience providing IT support to staff across Windows, MacOS and iOS.
• Familiar with Google Workspace and basic network/fax/printer troubleshooting.
• Ability to document issues and manage inventory.
• Valid driver's license required.

Responsibilities

• Serve as a member of Ravinia IT support staff.
• Provide first responses to software and hardware issues.
• Deploy and configure desktop equipment.
• Assist in deploying new computer equipment.
• Document technical issues and prepare reports.
• Provide on-site IT support at education programs in Chicago.

Skills

Task management

Problem solving

Remote support

Team collaboration

Customer service

Multi-OS support

Education

High school diploma

Tools

Windows OS

MacOS

iOS

Google Workspace

Windows Active Directory

Printers & copiers

Job description

Ravinia Festival is seeking a full-time IT Program Assistant to deliver first-line support for staff, install software, set up devices, and assist on IT projects. The role may require local travel to Chicago education programs, working under the Senior System Administrator.

Ideal candidates have experience with Windows, MacOS, iOS, Google Workspace, and basic printer/network troubleshooting, plus a valid driver’s license and a collaborative, service-driven approach.