IT Program Assistant

Ravinia Festival Association; Highland Park (IL); On-site; USD 41,000 - 50,000; Full time

Job summary

Ravinia Information Technology is seeking a full-time IT Program Assistant to provide first-response technical support to staff and handle IT duties including software installation, device setup, and inventory management. The role may involve local travel and support at education programs in Chicago.

Reporting to the Senior System Administrator, the ideal candidate has experience supporting Windows, macOS, and iOS, and can troubleshoot Google Workspace, networks, printers, and copiers.

Qualifications

• Strong ability to manage tasks efficiently while following Ravinia procedures.
• Proven research and problem-solving skills.
• Capable of lifting, arranging, and connecting computers, monitors, and peripherals.
• Collaborative mindset with ability to work on a small team.
• Ability to perform tasks independently across a campus environment.
• Comfortable supporting remote users.

Responsibilities

• Serve as a member of the Ravinia IT support staff.
• Provide first responses to employees regarding software/hardware issues.
• Optimize desktop computers as instructed by system administrators.
• Assist in deploying new computer equipment.
• Organize and document spare hardware inventory.
• Document technical issues for tracking.
• Research and compile reports on IT topics.
• Handle IT mail and small packages.
• Provide on-site IT support for off-site education programs in Chicago as needed.
• Assist IT team on small projects and tasks.

Skills

Task management

Research and problem-solving

Hardware setup

Team collaboration

Independent work

Remote user support

Education

High school diploma or equivalent

Windows/macOS hardware/software experience

Web-based applications experience

Valid driver’s license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Program Assistant

Full-Time Chicago, IL, US

8 days ago Requisition ID: 1135

Salary Range: $45,760.00 To $45,760.00 Annually

Company Description

At Ravinia, we believe in the transformative power of shared, live-music moments and their ability to inspire individuals, strengthen communities, and foster a more connected world.

Beyond presenting outstanding performances by the world’s greatest musicians, our mission as a not-for-profit organization is to develop broader, more diverse audiences and performers in the music industry with our Reach Teach Play® community engagement and education programs, our Steans Institute’s collaborative and experiential artistic training programs, and more. Together, Ravinia’s initiatives serve tens of thousands of students, families, and emerging professional musicians.

Our 36-acre park is home to North America’s longest-running outdoor music festival and its most artistically diverse. Over 100 different events, featuring a mix of classical, rock, pop, jazz, R&B, indie, and country performers, make up a typical summer season across our open-air and indoor stages, including the annual residency of the Chicago Symphony Orchestra.

Job Description

Position Summary

Ravinia Information Technology is seeking a fulltime IT Program Assistant. The person in this role will provide first response technical support to staff and handle a variety of IT activities including: installing software on desktop operating systems, setting up computer equipment and peripherals, researching technical questions and keeping inventory organized. The individual in this position will also support the team on select projects. This role will occasionally be asked to travel locally and provide IT support at our offsite education programs in the City of Chicago.

Reporting to the Senior System Administrator, you are self-motivated and eager to provide excellent customer service to our Ravinia employees. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.

Duties and Responsibilities

• Serve as a member of the Ravinia IT support staff
• Provide first responses to employees relative to software and hardware issues
• Optimize desktop computers as instructed by system administrators
• Assist in the deployment of new computer equipment
• Organize and document spare computer hardware inventory
• Document technical issues
• Research and compile reports
• Pick up IT mail and small packages
• Handle audio/visual and printer support for Ravinia staff
• Assist IT team on small projects and tasks as needed
• Provide occasional on-premise technical support for off site education programs in Chicago, as scheduled

Qualifications

Knowledge and Skills

• Able to manage tasks efficiently while adhering to organizational procedures and standards
• Research and problem-solving
• Lift, arrange, and connect computers, monitors, and peripherals
• Ability to collaborate and work on a small team
• Perform tasks independently across a physical campus environment
• Comfortable supporting remote users

Education & Experience

• High school diploma or equivalent
• Experience with Windows and/or Apple computer hardware and software
• Experience using web-based applications
• Valid driver’s license

Schedule: As the IT Program Assistant, you will work a full-time schedule, Monday through Friday, during regular business hours. This individual in this role may occasionally be asked to be available outside regular working hours to assist with IT projects or emergencies.

Office Location: This position is generally on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL and will periodically be asked to handle on premise support requests at three of Ravinia's music program locations in the City of Chicago: Kehrein Center for the Arts, Homan Square Park and Douglass Park.

Eligible for the Illinois Paid Leave plan.

Ravinia is an Equal Opportunity Employer

As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.