Islander Housing Technology - Systems Administrator II

The Chronicle Of Higher Education, Inc.; Corpus Christi (TX); On-site; USD 68,010 - 75,288; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Tuition benefits

Retirement plan

Job summary

Texas A&M University – Corpus Christi (TAMU‑CC) is seeking an Islander Housing Technology – Systems Administrator II to manage and support critical housing systems, including access control, StarRez, CS Gold, and residential networks in Corpus Christi, Texas. This role requires strong systems administration, networking, and ITIL-based service delivery.

The successful candidate will administer and troubleshoot complex housing IT infrastructure, provide Tier II support, and collaborate with

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• Three years of related systems administration experience.
• Knowledge of ITIL and IT service delivery frameworks.
• Ability to troubleshoot complex technical problems in high-demand environments.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities with campus stakeholders.

Responsibilities

• Administers and supports Housing technology systems and servers.
• Supports StarRez, CS Gold, and housing networks.
• Monitors door access systems for outages and emergency continuity.
• Analyzes system logs to identify issues impacting housing operations.
• Troubleshoots complex hardware, software, and configurations.
• Provides Tier II support and assists with escalations.
• Plans hardware and software purchases to support operational goals.
• Maintains documentation and participates in testing and integration.

Skills

Systems administration

Networking

Enterprise applications

ITIL

Troubleshooting

Analytical skills

Communication skills

Project management

Education

Bachelor's degree in IT/CS

High School Diploma with 7 years experience

Associate’s degree with 5 years

Master’s degree with 1 year

Tools

StarRez

CS Gold

Job description

Job Title: Islander Housing Technology – Systems Administrator II

Agency: Texas A&M University – Corpus Christi

Department: Housing Maintenance

Location: Corpus Christi, Texas

Job Type: Staff

Texas A&M University – Corpus Christi (TAMU‑CC) is a member of the Texas A&M University System and offers a range of undergraduate and graduate programs.

PURPOSE

The Systems Administrator II will perform complex and specialized systems administration functions supporting Islander Housing technology operations, including maintaining and supporting critical housing systems such as access control, housing management software, network connectivity, security systems, and residential technology infrastructure.

DESCRIPTION

Functional Area1: Technology Management

• Administers and supports Housing technology systems, including virtual and physical servers supporting residential operations.
• Manages and supports housing‑related systems such as StarRez, CS Gold door access, housing networks, wireless infrastructure, cameras, and other residential technology platforms.
• Monitors and maintains door access systems to ensure operational continuity during outages, transitions, and emergency situations.
• Analyzes system logs and identifies potential issues impacting Housing operations, resident access, or network reliability.
• Troubleshoots and repairs complex hardware, software, and configuration issues related to residential technology systems.
• Troubleshoots routine networking issues within residence halls and student housing facilities.
• Provides TierII support and assists with TierIII escalations for Housing IT‑related incidents.
• Researches, recommends, specifies, and plans hardware and software purchases that support Housing operational and strategic goals.
• Provides technical oversight for system testing, application support, integration, performance analysis, and tuning of Housing technology systems.
• Maintains accurate documentation regarding Housing IT systems, configurations, procedures, and support processes.
• Assists with implementation of new Housing technology deployments and system integration testing.
• Performs annual reviews and assessments of Housing technology security, backup systems, and disaster recovery processes.

Functional Area2: Infrastructure Support

• Designs, implements, installs, and configures Housing IT infrastructure, including network file servers and related hardware.
• Assists with routine audits of Housing systems, software, and security controls.
• Assists with development and implementation of emergency response and continuity plans for Housing technology systems during hurricanes, power outages, and other crises.
• Evaluates emerging technologies and recommends solutions that improve residential student experience and operational efficiency.

Functional Area3: Other Duties

• Performs other duties as assigned.
• Collaborates with Residence Life, Housing Operations, Facilities, University IT, and third‑party vendors to support residential technology needs.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Three (3) years of related systems administration experience.
• Alternative education/experience: High School Diploma/GED and seven (7) years of experience; Associate’s degree and five (5) years; Master’s degree and one (1) year.
• Knowledge of systems administration, networking, server management, and enterprise applications.
• Knowledge of troubleshooting methodologies, client support, requirements analysis, project management methodologies, and IT service delivery frameworks such as ITIL.
• Ability to troubleshoot complex technical problems in high‑demand operational environments.
• Knowledge of system security, backups, and disaster recovery planning.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple priorities and work collaboratively with departmental and campus stakeholders.
• Ability to provide high‑level customer service while supporting critical student‑facing systems.
• Understanding of emergency preparedness and operational continuity within a residential campus environment.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

PREFERRED QUALIFICATIONS

• Experience supporting access control systems, residential networks, or enterprise applications.
• Familiarity with housing management systems, access control systems, and residential network environments.

SALARY

$68,009.90–$75,288annually (approximately $5,667.49–$6,274monthly).

BENEFITS

• Insurance – Medical ($0–$30permonth for Employee‑Only coverage after university contribution, up to 83% covered); Dental & Vision; Life Insurance; Accidental D&D; Long‑Term Disability; Flexible Spending Account; Day Care Spending Account.
• On‑campus wellness opportunities.
• Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources.
• Tuition Benefits: Public Loan Forgiveness, Book scholarships, 100% tuition coverage for up to 18 credit hours per fiscal year.
• Retirement – Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP); Voluntary Tax‑Deferred Account / Deferred Compensation Plan.
• Time Off – 8+ hours of vacation paid time off every month; 8 hours of sick leave time off every month; 8 hours of paid time off for Birthday leave; 12–15 paid holidays each year.

LEGAL REQUIREMENTS & EEO STATEMENT

All positions are security‑sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity, Veterans, Disability Employer. Texas A&M University System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.