IT Process Improvement Specialist

Nisga'a CIOPS, LLC; Washington (District of Columbia); On-site; USD 85,000 - 100,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen IT Process Improvement Specialist, um bestehende IT-Workflows zu überprüfen und zu verbessern. Diese spannende Rolle erfordert die Zusammenarbeit mit Führungskräften, um Prozesse zu optimieren und die Einhaltung von USCG-Richtlinien sicherzustellen. Die Position bietet die Möglichkeit, innovative Lösungen zu entwickeln und die Qualität der IT-Dienstleistungen zu steigern. Wenn Sie Erfahrung in der Prozessverbesserung haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 5+ Jahre Erfahrung in IT-Prozessverbesserung oder Systemanalyse.
• Kenntnisse in USCG-Compliance-Anforderungen und IAT Level II-Zertifizierung.

Responsibilities

• Zusammenarbeit mit dem C5I Department Head zur Bewertung aktueller IT-Prozesse.
• Entwicklung und Verfeinerung von SOPs zur Verbesserung der IT-Dienstleistungen.

Skills

Prozessanalyse-Tools

MS Word

Excel

SharePoint

Kommunikationsfähigkeiten

Kundenservice

Education

Bachelor in Informationssystemen

Bachelor in Geschäftsprozessmanagement

Tools

Lean Six Sigma

ITIL

CMMI

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The IT Process Improvement Specialist will support the C5I Service Center by reviewing and enhancing current IT workflows and documentation. In close coordination with the C5I Department Head and Business Intelligence Analyst, this role will streamline existing IT processes, recommend improvements, and align operational practices with USCG policies and performance objectives.

This position is a temporary role with an initial duration of 3 months, with the possibility of extension.

Responsibilities

Essential Job Functions:

• Collaborate with the C5I Department Head and Business Intelligence Analyst to assess current IT processes and workflow documentation across various systems and service lines.
• Analyze and organize existing documentation, ensuring alignment with USCG compliance requirements, SOPs, and enterprise standards.
• Identify inefficiencies, bottlenecks, and gaps in IT operational workflows and recommend practical, scalable solutions.
• Develop and refine standard operating procedures (SOPs), templates, checklists, and policy documents to improve consistency and quality across IT services.
• Apply process improvement frameworks such as Lean Six Sigma, ITIL, or CMMI to enhance service delivery, user experience, and compliance.
• Facilitate workshops and meetings with cross-functional teams to gather feedback, assess needs, and implement approved process changes.
• Develop dashboards, reports, and KPIs in collaboration with business intelligence personnel to track improvement efforts and report results to leadership.
• Assist in preparing documentation and artifacts in support of USCG audits, assessments, and continuous improvement reviews.
• Ensure change management principles are applied to promote adoption of updated processes and tools across IT teams.

Qualifications

Necessary Skills and Knowledge:

• Strong skills in process analysis tools and office productivity software (e.g., MS Word, Excel, SharePoint).
• Proven ability to translate technical information into user-friendly process guides and standards.
• Exceptional communication and customer service

Minimum Qualifications:

• Bachelor's degree in Information Systems, Business Process Management, or a related field (or equivalent experience).
• Minimum 5+ years of professional experience in IT process improvement, systems analysis, or operations management.
• Direct knowledge of USCG compliance requirements.
• Valid IAT (Information Assurance Technical) Level II Certification
  • Such as CySA+, GICSP, GSEC, Security+, CND, or SSCP
• Active Secret Clearance
• Must be a U.S. Citizen.

Preferred Qualifications:

• Experience with USCG IT and BPM software systems
• Six Sigma Green Belt, Six Sigma Black Belt, Lean Six Sigma, or Certified Business Analysis Professional (CBAP)
• Experience supporting C5I or other DHS/DoD components in a process improvement or compliance role.

#CJ

Pay and Benefits

The salary range for this position is $85,000 to $100,000 annually.