IT Process Improvement Specialist

Nisga'a CIOPS; District of Columbia; On-site; USD 85,000 - 100,000; Full time

Job summary

An established industry player is seeking an IT Process Improvement Specialist to enhance IT workflows and documentation. This temporary role involves collaborating with department heads to streamline processes and align operations with compliance standards. You will analyze existing workflows, recommend improvements, and develop standard operating procedures. This position offers a unique opportunity to apply your skills in a dynamic environment, contributing to significant operational enhancements. If you have a passion for process improvement and a strong background in IT, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• 5+ years in IT process improvement or systems analysis.
• Experience with USCG compliance requirements.
• Valid IAT Level II Certification.

Responsibilities

• Collaborate to assess IT processes and documentation.
• Identify inefficiencies and recommend solutions.
• Develop SOPs and policy documents for IT services.

Skills

Process Analysis

MS Word

Excel

SharePoint

Communication Skills

Customer Service

Education

Bachelor's degree in Information Systems

Business Process Management

Tools

Lean Six Sigma

ITIL

CMMI

Job description

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Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs worldwide. Delivering highly skilled, cleared personnel who provide services on five continents for a portfolio of customers.

Summary:

The IT Process Improvement Specialist will support the C5I Service Center by reviewing and enhancing current IT workflows and documentation. In close coordination with the C5I Department Head and Business Intelligence Analyst, this role will streamline existing IT processes, recommend improvements, and align operational practices with USCG policies and performance objectives.

This position is a temporary role with an initial duration of 3 months, with the possibility of extension.

Responsibilities

Essential Job Functions:

• Collaborate with the C5I Department Head and Business Intelligence Analyst to assess current IT processes and workflow documentation across various systems and service lines.
• Analyze and organize existing documentation, ensuring alignment with USCG compliance requirements, SOPs, and enterprise standards.
• Identify inefficiencies, bottlenecks, and gaps in IT operational workflows and recommend practical, scalable solutions.
• Develop and refine standard operating procedures (SOPs), templates, checklists, and policy documents to improve consistency and quality across IT services.
• Apply process improvement frameworks such as Lean Six Sigma, ITIL, or CMMI to enhance service delivery, user experience, and compliance.
• Facilitate workshops and meetings with cross-functional teams to gather feedback, assess needs, and implement approved process changes.
• Develop dashboards, reports, and KPIs in collaboration with business intelligence personnel to track improvement efforts and report results to leadership.
• Assist in preparing documentation and artifacts in support of USCG audits, assessments, and continuous improvement reviews.
• Ensure change management principles are applied to promote adoption of updated processes and tools across IT teams.
  
  

Qualifications

Necessary Skills and Knowledge:

• Strong skills in process analysis tools and office productivity software (e.g., MS Word, Excel, SharePoint).
• Proven ability to translate technical information into user-friendly process guides and standards.
• Exceptional communication and customer service
  
  

Minimum Qualifications:

• Bachelor’s degree in Information Systems, Business Process Management, or a related field (or equivalent experience).
• Minimum 5+ years of professional experience in IT process improvement, systems analysis, or operations management.
• Direct knowledge of USCG compliance requirements.
• Valid IAT (Information Assurance Technical) Level II Certification
• Such as CySA+, GICSP, GSEC, Security+, CND, or SSCP
• Active Secret Clearance
• Must be a U.S. Citizen.
  
  

Preferred Qualifications:

• Experience with USCG IT and BPM software systems
• Six Sigma Green Belt, Six Sigma Black Belt, Lean Six Sigma, or Certified Business Analysis Professional (CBAP)
• Experience supporting C5I or other DHS/DoD components in a process improvement or compliance role.
  
  

#CJ

Pay And Benefits

The salary range for this position is $85,000 to $100,000 annually.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

• Industries

  Operations Consulting

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