ServiceNow Business Analyst - 100% Remote

Optomi; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in Maritime Transportation is seeking a detail-oriented ServiceNow Business Analyst for a remote position. The ideal candidate will support ServiceNow platform initiatives by gathering requirements, defining user stories, and performing testing to ensure high-quality enhancements and integrations. This role involves collaboration with stakeholders and teams to ensure successful project delivery.

Qualifications

• 2+ years of experience as a Business Analyst/QA Tester in ServiceNow environments.
• Strong understanding of ServiceNow modules including ITSM, CMDB, and Service Catalog.

Responsibilities

• Gather, analyze, and document business and functional requirements.
• Perform functional, regression, and user acceptance testing (UAT) for ServiceNow.
• Collaborate with developers and QA teams for timely delivery.

Skills

Analytical

Communication

Stakeholder Management

Education

ITIL/ServiceNow Certification

Tools

ServiceNow

Agile

Job description

ServiceNow Business Analyst - 100% Remote

We are seeking a detail-oriented and analytical ServiceNow Business Analyst to support our ServiceNow platform initiatives. The ideal candidate will gather requirements, define user stories, and perform end-to-end testing to ensure high-quality ServiceNow enhancements and integrations.

Key Responsibilities:

• Work with stakeholders to gather, analyze, and document business and functional requirements.
• Translate business needs into detailed user stories and acceptance criteria.
• Write detailed test cases for each requirement to ensure comprehensive test coverage.
• Perform functional, regression, and user acceptance testing (UAT) for ServiceNow requirements across all instances, including production.
• Conduct smoke testing post-production deployment to validate deployed requirements, verify system stability, and confirm that critical functionalities remain operational.
• Validate that configurations and workflows meet business requirements.
• Participate in sprint planning, grooming, and daily standups.
• Collaborate with developers and QA teams to ensure timely delivery and defect resolution.
• Maintain process documentation and support training efforts.
• Identify process improvements and contribute to platform governance.

Qualifications:

• 2+ years of experience as a Business Analyst/QA Tester in ServiceNow environments.
• Strong understanding of ServiceNow modules, including but not limited to ITSM, CMDB, and Service Catalog.
• Hands-on experience with Agile/Scrum methodologies.
• Experience writing test cases, test plans, and executing test cycles.
• Excellent communication and stakeholder management skills.
• ITIL/ServiceNow certification is a plus.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Maritime Transportation