Quality Process Improvement Specialist

TASC - Total Administrative Services Corporation; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

In dieser spannenden, vollständig remote Rolle haben Sie die Möglichkeit, die Qualitätsprozesse eines führenden Unternehmens zu leiten. Sie werden eng mit Führungskräften zusammenarbeiten, um sicherzustellen, dass Qualitätsziele erreicht werden und kontinuierliche Verbesserungen gefördert werden. Ihre Expertise in Qualitätsmanagement-Tools wird entscheidend sein, um Initiativen zur Effizienzsteigerung zu leiten. Wenn Sie leidenschaftlich daran interessiert sind, Veränderungen zu bewirken und Teams zu coachen, ist dies die perfekte Gelegenheit für Sie, einen echten Einfluss auf die Organisation auszuüben.

Qualifications

• Mindestens 5 Jahre Erfahrung in Prozessverbesserung oder Qualitätskontrolle.
• Starke Fähigkeiten in der Anwendung von Qualitätsmanagement-Tools.

Responsibilities

• Führung und Schulung des neuen Quality Bureau.
• Überwachung von Projekten im Zusammenhang mit Qualitätsinitiativen.

Skills

Qualitätsmanagement-Tools

Ursachenanalyse

Verbal- und schriftliche Kommunikationsfähigkeiten

Coaching-Methoden

Emotionale Intelligenz

Education

Bachelor-Abschluss

Tools

Cause Mapping Workflow-Diagramme

Fishbone Analysis

Job description

In this role, you will oversee quality processes across the organization, focusing on providing guidance, training, and expertise to ensure that quality assurance and controls are effectively implemented.

This visible role will have access to all levels of leadership and will make an impact on how TASC functions! If you love juggling multiple projects, sharing your vast Quality knowledge, mentoring teams, and consider yourself the type of person who naturally "connects the dots", we are looking for you!

This fully remote role will report to the Director of Business Architecture and reside in the Service Offering Operations Department. While you will mentor, coach and offer leadership you will not have direct reports.

What will you do:

• Provide leadership, training, and mentorship to our new Quality Bureau, assigning and overseeing projects related to quality initiatives.
• Select, develop and apply quality management tools for implementing preventative actions, including root cause analysis, documentation, triage and resolution.
• Collaborate with leaders to ensure Critical Quality Targets are established, monitored and maintained and prioritize projects for process improvements.
• Oversee and maintain policies and procedures related to our Situation Management process.
• Foster cross-functional collaboration and partnerships to resolve issues and implement corrective actions.
• Act as the Quality guru for TASC, be the Go-To SME.
• Identify areas of improvement and lead initiatives to enhance quality and efficiency.

To be successful in this role, you will have the following experience, skills and competencies:

• In addition to a bachelor's degree, you also possess at least 5 years' progressive experience in a process improvement, quality control or related field. Preferably in the services industry.
• Possess a strong proficiency in quality management tools, such as Cause Mapping Workflow diagrams and Fishbone Analysis.
• Ability to demonstrate your success in building trust and rapport, and lead without authority.
• Ability to effectively connect with all levels of the organization through high emotional intelligence and your excellent verbal and written communication skills.
• Skilled in facilitation and coaching methods to achieve results through others.
• Ability to motivate change across the organization.
• You take on new opportunities with enthusiasm!
• Ability to adapt to change. You can still operate effectively when things are uncertain.
• You thrive when given the opportunity to create new and better ways of approaching challenges.
• You actively bring, seek, engage, and honor diverse perspectives.

About Total Administrative Services Corporation:

Since 1975, Total Administrative Services Corporation (TASC) has delivered quality employee benefits services for employers looking for affordable and sustainable healthcare benefits. As the nation's largest, privately-held third-party benefit administrators (TPA), TASC provides innovative outsourcing solutions for a wide variety of employee health & welfare, and fringe benefit account programs to over 80,000 small to large companies with 10+ million employees.

TASC has a mission to improve the health, wealth and well-being of its customer, employees and communities. We are a team of dedicated professionals striving to be creative and nimble in our work and our point of view. We advance a professional inclusive work environment that encourages fun and philanthropy. With 800 people working remotely for us around the US, TASC is able to serve businesses of all sizes across every state in the US.

Corporate Core Competencies:

• Drive Action and Results
  • Take on new opportunities with enthusiasm
  • Achieve results even in tough circumstances
  • Take personal accountability for decisions and actions
• Adapt to Change
  • Operate effectively when things are uncertain
  • Proactively acquire and evaluate information and adapt approach to match shifting demands/situations
  • Rebound from setbacks
• Embrace Innovation
  • Create new and better ways to approach challenges and develop solutions
  • Learn through experimentation
  • Encourage feedback and seek opportunities to work better/smarter/faster
  • Show personal commitment and take action to continuously improve
• Create Diversity and Foster Collaboration
  • Actively bring, seek, engage and honor diverse perspectives
  • Identify and address barriers to inclusion to ensure equity and center belonging
  • Work collaboratively and build partnerships to meet shared objectives

TASC is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, gender expression, pregnancy, national origin, citizenship status, disability, genetic characteristics, sexual orientation, marital status, domestic partner status, military status, protected veteran status, disability status or any other characteristic protected by law.

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. TASC participates in E-Verify.