IT Problem Manager (Hybrid) - Proactive Incident Prevention

ViziRecruiter,LLC.; Salisbury (NC); Hybrid; USD 92,640 - 138,960; Full time

Job summary

A multinational food retailer is seeking an IT Problem Manager to oversee the Problem Management process, ensuring alignment with ITIL best practices. The role involves collaborating with various teams to analyze incidents and drive improvements. Applicants should have a Bachelor's degree in IT or related field and 5+ years of ITSM experience. The position offers a flexible hybrid schedule based in Salisbury, NC.

Qualifications

• 5+ years of ITSM experience focused on Problem Management.
• ITIL Foundation certification as a minimum.
• Experience facilitating Root Cause Analysis sessions.

Responsibilities

• Oversee IT Problem Management process aligning with ITIL best practices.
• Collaborate with Incident Management to identify trends.
• Coordinate Root Cause Analysis meetings and document findings.

Skills

ITIL frameworks

Analytical skills

Problem-solving skills

Strong communication

Interpersonal skills

ServiceNow knowledge

Education

Bachelor's degree in Information Technology or related field

Tools

ServiceNow

Job description

A multinational food retailer is seeking an IT Problem Manager to oversee the Problem Management process, ensuring alignment with ITIL best practices. The role involves collaborating with various teams to analyze incidents and drive improvements. Applicants should have a Bachelor's degree in IT or related field and 5+ years of ITSM experience. The position offers a flexible hybrid schedule based in Salisbury, NC.