Hybrid Incident Manager: IT Ops & Process Improvement

Finezi Inc.; Fairfield (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A technology solutions company in Fairfield, CA, is looking for a Major Incident Manager. This hybrid role involves managing IT network systems, driving process improvement, and acting as a liaison among technical teams and business stakeholders. Candidates should have a background in IT network operations, project management, and relevant certifications such as Agile and ITIL. The position requires strong analytical skills and excellent communication abilities, promoting innovation and continuous improvement in IT services.

Qualifications

• Minimum 2+ years of relevant experience in IT network operations, business process improvement, or product ownership.
• Strong project/program management skills.
• Proficiency in process improvement methodologies.

Responsibilities

• Perform data analysis and manage incident, problem, and change management processes.
• Analyze, design, and optimize business processes for improvement.
• Act as primary liaison between stakeholders and technical teams.

Skills

Network protocols

Software applications

Root cause analysis

Excellent communication

Leadership

Microsoft Excel

Microsoft Word

Education

High School Diploma/GED

Bachelor’s degree in information technology or related field

Tools

Agile methodologies

ITIL

Lean Six Sigma

Ticket management systems

Job description

A technology solutions company in Fairfield, CA, is looking for a Major Incident Manager. This hybrid role involves managing IT network systems, driving process improvement, and acting as a liaison among technical teams and business stakeholders. Candidates should have a background in IT network operations, project management, and relevant certifications such as Agile and ITIL. The position requires strong analytical skills and excellent communication abilities, promoting innovation and continuous improvement in IT services.