Hybrid IT Problem Management Specialist

DTCC; Tampa (FL); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off and Family Care

Flexible/hybrid model of work

Job summary

DTCC is seeking a Problem Management Associate in Tampa, Florida, to oversee the lifecycle of IT problems from identification to resolution. This role emphasizes minimizing adverse impacts of IT incidents through thorough analysis and proactive management.

The ideal candidate will have a background in IT Service Management, strong analytical skills, and experience with data analytics tools. Key benefits include competitive compensation, comprehensive health insurance, and flexible working arrangements.

Qualifications

• Minimum of 2 years of related experience.
• Previous experience in IT Service Management preferably using ITIL processes.
• Ability to work with cross-functional teams and manage multiple tasks simultaneously.

Responsibilities

• Oversee the entire lifecycle of IT problems from identification to resolution.
• Conduct thorough root cause analysis to prevent recurrence of issues.
• Coordinate with IT teams to track permanent solutions to incidents.

Skills

Analytical and problem-solving skills

Communication and coordination skills

Knowledge of ITSM tools

Technical background in incident management

Familiarity with data analytics tools

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

DTCC is seeking a Problem Management Associate in Tampa, Florida, to oversee the lifecycle of IT problems from identification to resolution. This role emphasizes minimizing adverse impacts of IT incidents through thorough analysis and proactive management.

The ideal candidate will have a background in IT Service Management, strong analytical skills, and experience with data analytics tools. Key benefits include competitive compensation, comprehensive health insurance, and flexible working arrangements.