IT Service Delivery Manager — Incident & Problem Lead

Insight Global; Greenville (SC); Hybrid; USD 80,000 - 95,000; Full time

Job summary

A leading recruiting firm in Greenville, SC, is seeking an Infrastructure Analyst to lead their Priority 1 incident management team. The role involves coordinating critical incident responses, facilitating communication among technical teams, and leading post-incident reviews. Ideal candidates will have over 5 years of IT Service Management experience, strong ITIL knowledge, and excellent communication skills. This position offers a full-time employment type with a salary range of $80,000.00 to $95,000.00 per year in a hybrid work environment.

Qualifications

• 5+ years of experience in IT Service Management or Incident Management in a large enterprise.
• Strong understanding of ITIL practices, especially Incident and Problem Management.
• Proven ability to manage high-pressure situations with multiple stakeholders.
• Excellent communication and facilitation skills, both written and verbal.

Responsibilities

• Coordinate the end-to-end response to critical incidents.
• Act as the primary liaison between tiered support teams.
• Lead post-incident reviews to identify root causes.

Skills

IT Service Management

Incident Management

ITIL practices

Communication

Problem Solving

Analytical Thinking

Tools

ServiceNow

Job description

A leading recruiting firm in Greenville, SC, is seeking an Infrastructure Analyst to lead their Priority 1 incident management team. The role involves coordinating critical incident responses, facilitating communication among technical teams, and leading post-incident reviews. Ideal candidates will have over 5 years of IT Service Management experience, strong ITIL knowledge, and excellent communication skills. This position offers a full-time employment type with a salary range of $80,000.00 to $95,000.00 per year in a hybrid work environment.