IT PMO Manager: Lead Strategic, ROI-Driven Projects

Dufry; Bethesda (MD); On-site; USD 100,000 - 121,000; Full time

Job summary

Dufry is seeking a Manager of IT PMO in Bethesda, MD, to lead planning, execution, and delivery of complex IT projects, ensuring alignment with business goals and ROI. This role requires strong resource management, risk mitigation, and stakeholder engagement across cross-functional teams.

The position emphasizes end-to-end project delivery, governance, and performance reporting within the Transformation Office & Enterprise PMO, with travel as needed and a focus on delivering high business value.

Qualifications

• 6+ years in project management programs, including large-scale projects.
• 3-5 years in Hospitality, F&B and/or Retail experience.
• Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits.
• Flexible approach to change; can work in varied situations and drive improvements.
• Business acumen and ability to understand long-term implications of project management.

Responsibilities

• Plan, execute, and deliver multiple concurrent IT projects within time, cost, and quality constraints.
• Develop and maintain project documentation including plans, schedules, status reports, risk registers, and lessons learned.
• Facilitate cross-functional communication through status meetings, steering committees, and executive briefings.
• Serve as liaison between business stakeholders and IT teams, translating requirements into technical specs.
• Provide leadership to cross-functional teams to achieve objectives and meet deadlines.
• Lead end-to-end development of business and technical solutions including QA and maintenance.
• Assess and mitigate project risks; implement contingency plans as needed.
• Manage budgets and resource allocation; forecast needs to meet financial objectives.
• Track KPIs and ROI; report project health to leadership.

Skills

Portfolio/Demand management

Leadership

Business acumen

Stakeholder management

Coaching and team leadership

Strategic planning

Education

Bachelor’s degree in a related field

Job description

Dufry is seeking a Manager of IT PMO in Bethesda, MD, to lead planning, execution, and delivery of complex IT projects, ensuring alignment with business goals and ROI. This role requires strong resource management, risk mitigation, and stakeholder engagement across cross-functional teams.

The position emphasizes end-to-end project delivery, governance, and performance reporting within the Transformation Office & Enterprise PMO, with travel as needed and a focus on delivering high business value.