IT PMO Manager

Dufry; Bethesda (MD); On-site; USD 100,000 - 121,000; Full time

Job summary

Dufry is seeking a Manager of IT PMO in Bethesda, MD, to lead planning, execution, and delivery of complex IT projects, ensuring alignment with business goals and ROI. This role requires strong resource management, risk mitigation, and stakeholder engagement across cross-functional teams.

The position emphasizes end-to-end project delivery, governance, and performance reporting within the Transformation Office & Enterprise PMO, with travel as needed and a focus on delivering high business value.

Qualifications

• 6+ years in project management programs, including large-scale projects.
• 3-5 years in Hospitality, F&B and/or Retail experience.
• Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits.
• Flexible approach to change; can work in varied situations and drive improvements.
• Business acumen and ability to understand long-term implications of project management.

Responsibilities

• Plan, execute, and deliver multiple concurrent IT projects within time, cost, and quality constraints.
• Develop and maintain project documentation including plans, schedules, status reports, risk registers, and lessons learned.
• Facilitate cross-functional communication through status meetings, steering committees, and executive briefings.
• Serve as liaison between business stakeholders and IT teams, translating requirements into technical specs.
• Provide leadership to cross-functional teams to achieve objectives and meet deadlines.
• Lead end-to-end development of business and technical solutions including QA and maintenance.
• Assess and mitigate project risks; implement contingency plans as needed.
• Manage budgets and resource allocation; forecast needs to meet financial objectives.
• Track KPIs and ROI; report project health to leadership.

Skills

Portfolio/Demand management

Leadership

Business acumen

Stakeholder management

Coaching and team leadership

Strategic planning

Education

Bachelor’s degree in a related field

Job description

Opportunity, growth, and meaningful rewards!

Location: Integrated Services Center
Advertised Compensation: $99,900.00 to $121,100.00

Purpose: The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.

Essential Functions:

• Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraints
• Develops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learned
• Facilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefings
• Serves as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goals
• Provides leadership and direction to cross-functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlines
• Leads the end-to-end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value delivery
• Assesses, identifies, and monitors potential project risks and issues; develops and implements contingency plans and mitigation strategies to minimize impact on project outcomes
• Manages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectives
• Establishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROI

Reporting Relationship:

The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment :

• Education and Experience: The combination of education and professional experience must exceed 6 years:
• In a technical role: Requires 6 years of experience engaged in developing and delivering project management programs, including managing large scale complex projects
• In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Skillset/Competencies/Traits:
• Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits
• Flexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward-looking mentality
• Business acumen and also has the mindset required to understand the long-term implications of project management planning and to advance the organization’s goals
• Demonstrated history of understanding the needs of the business, stakeholders, the employee population, and individual circumstances
• Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
• Location/Travel:
• Occasional travel to other locations may be required based on business needs
• Flexibility for virtual collaboration across multiple time zones

In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing project management

A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement

Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governance

This position may be based at either North America Support Center in Bethesda, MD

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).