IT PMO Manager

HMSHost; Bethesda (MD); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

401(k) retirement plan

Company paid life insurance

Tuition reimbursement

Employee assistance program

Training and career growth opportuni…

Referral program

Job summary

HMSHost in Bethesda, MD is seeking a Manager of IT PMO to lead planning, execution, and delivery of multiple complex IT projects, ensuring alignment with business objectives and value delivery.

You will drive governance, risk mitigation, and stakeholder engagement, mentor cross-functional teams, manage budgets, and report progress with KPIs to executives. Flexible, collaborative, and results-driven individuals are encouraged to apply.

Qualifications

• Total experience must exceed 6 years in PMO/IT roles.
• 2 years supervising a team of professionals engaged in project management.
• 6 years of developing and delivering PM programs, including large-scale projects.
• 3–5 years of Hospitality, F&B and/or Retail experience.

Responsibilities

• Plans, executes, and delivers multiple concurrent IT projects with alignment to strategic objectives and constraints.
• Develops and maintains documentation including decks, plans, schedules, risk logs, and lessons learned.
• Facilitates communication through status meetings, steering committees, and executive briefings.
• Translates business requirements into IT specifications for mutual understanding of goals.
• Provides leadership to cross-functional teams and ensures timely delivery and accountability.
• Leads end-to-end development of business and technical solutions, including testing and maintenance.
• Assesses risks, creates contingency plans, and mitigates impact on outcomes.
• Manages budgets and resources; tracks expenditures and forecasts needs.
• Establishes KPIs and reports progress and ROI to leadership.

Skills

Leadership

Portfolio mgmt

Governance

Stakeholder mgmt

Change mgmt

Business acumen

Strategic thinking

Communication

Education

Bachelor's degree

Job description

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• *401(k) retirement plan
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Location: Integrated Services Center

Purpose:

The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.

Essential Functions:

• Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraints
• Develops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learned
• Facilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefings
• Serves as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goals
• Provides leadership and direction to cross-functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlines
• Leads the end-to-end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value delivery
• Assesses, identifies, and monitors potential project risks and issues; develops and implements contingency plans and mitigation strategies to minimize impact on project outcomes
• Manages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectives
• Establishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROI

Reporting Relationship:

The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Education and Experience: The combination of education and professional experience must exceed 6 years:
  • In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing project management
  • In a technical role: Requires 6 years of experience engaged in developing and delivering project management programs, including managing large scale complex projects
    • A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
  • In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Specialized Skillset/Competencies/Traits:
  • Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governance
  • Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits
  • Flexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward-looking mentality
  • Business acumenand also has themindsetrequired to understand the long-term implications of project management planning and to advance the organization’s goals
  • Demonstrated history ofunderstanding the needs of the business,stakeholders, the employee population, and individual circumstances
  • Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals
• Location/Travel:
  • This position may be based at either North America Support Center in Bethesda, MD
  • Occasional travel to other locations may be required based on business needs
  • Flexibility for virtual collaboration across multiple time zones

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost