IT PMO Manager

Avolta (old); Bethesda (MD); On-site; USD 100,000 - 121,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Employee assistance program

Training and career growth

Referral program

Job summary

Avolta is seeking a Manager of IT PMO to lead planning, execution, and delivery of complex IT projects. You will ensure alignment with business objectives, manage budgets and resources, and drive governance and stakeholder engagement from Bethesda, MD.

The role requires coordinating cross-functional teams, delivering high-value IT solutions, and maintaining rigorous documentation and reporting to executives. Equality and career growth opportunities are emphasized.

Qualifications

• Combination of education and professional experience must exceed 6 years.
• Leadership experience supervising a team of professionals is required.
• Experience delivering large-scale, complex PMO programs is essential.

Responsibilities

• Plan and deliver multiple concurrent IT projects within scope, time, and budget.
• Maintain comprehensive project documentation and reporting.
• Facilitate communications across stakeholders, steering committees, and executives.
• Translate business requirements into technical specifications for IT teams.
• Lead cross-functional teams to ensure on-time delivery and value realization.
• Identify risks, develop contingencies, and manage budgets and resources.
• Establish KPIs and provide regular ROI-focused updates to leadership.

Skills

Project management

Leadership

Stakeholder management

Risk management

Communication

Education

Bachelor's degree in a related field

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Location: Integrated Services Center
Advertised Compensation:$99,900.00to $121,100.00

Purpose:

The Manager of IT PMO leads the planning, execution, and delivery of complex projects within the IT portfolio, ensuring strategic alignment with business objectives. This role drives project success through effective resource management, risk mitigation, and stakeholder engagement.

Essential Functions:

• Plans, executes, and delivers multiple concurrent projects, ensuring alignment with strategic business objectives and adherence to time, cost, and quality constraints
• Develops and maintains comprehensive documentation including project decks, plans, schedules, status reports, risk registers, and lessons learned
• Facilitates project communication through written and verbal channels across all organizational levels including status meetings, steering committees, and executive briefings
• Serves as the primary liaison between the business stakeholders and IT technical teams, translating business requirements into technical specifications and ensuring mutual understanding of project goals
• Provides leadership and direction to cross-functional project teams, fostering collaboration and accountability to achieve project objectives and meet deadlines
• Leads the end-to-end development of business and technical solutions, including design, testing, and maintenance phases, with emphasis on quality assurance and business value delivery
• Assesses, identifies, and monitors potential project risks and issues; develops and implements contingency plans and mitigation strategies to minimize impact on project outcomes
• Manages project budgets and resource allocation, tracking expenditures and forecasting needs to meet financial objectives
• Establishes and tracks project performance metrics and KPIs, providing regular reporting to leadership on project health, progress, and ROI

Reporting Relationship:

The Manager of IT PMO reports to the Senior Vice President of Transformation Office & Enterprise PMO

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Education and Experience: The combination of education and professional experience must exceed 6 years:
  • In a leadership role: Requires 2 years of experience supervising a team of professionals engaged in executing project management
  • In a technical role: Requires 6 years of experience engaged in developing and delivering project management programs, including managing large scale complex projects
    • A bachelor’s degree in a program related to the functional area can count for 3 of the 6-year requirement
  • In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
• Demonstrated experience in defining, implementing, and coaching others in project management methodologies & governance
• Expertise in Portfolio/Demand management concepts and benefits; proven track record of implementing these concepts and delivering PPM benefits
• Flexible approach to change; can effectively work in a variety of situations, constantly seeks improvements, and displays a forward-looking mentality
• Business acumenand also has themindsetrequired to understand the long-term implications of project management planning and to advance the organization’s goals
• Demonstrated history ofunderstanding the needs of the business,stakeholders, the employee population, and individual circumstances
• Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals
• Location/Travel:
  • This position may be based at either North America Support Center in Bethesda, MD
  • Occasional travel to other locations may be required based on business needs
  • Flexibility for virtual collaboration across multiple time zones

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).