IT Plant Support Analyst

TEKsystems; Richland Center (WI); On-site; USD 28,000 - 34,000; Full time

Job summary

TEKsystems is seeking an IT Plant Support Analyst to provide hands-on technical support in a manufacturing setting. You will assist both production and office users, ensuring critical systems stay operational and users receive timely help.

The ideal candidate is customer-focused, technically strong, and comfortable working independently in office and production spaces. This contract role is based in Richland Center, WI.

Qualifications

• Hands-on hardware and software troubleshooting experience.
• Active Directory administration and user support experience.
• Deskside support experience in a business environment.
• Strong customer service and communication skills.
• Experience supporting Windows devices in a corporate setting.
• Ability to handle multiple support requests and prioritize tasks.

Responsibilities

• Provide deskside and remote end-user support.
• Troubleshoot hardware, software, mobile, and network issues.
• Image, deploy, and provision devices as needed.
• Manage tickets, walk‑ups, and escalation appropriately.
• Support meeting room tech and video conferencing systems.
• Document troubleshooting steps and resolutions.

Skills

Hardware troubleshooting

Software troubleshooting

Active Directory administration

Deskside support

Customer service

Windows support

Problem solving

Time management

Tools

Active Directory

SCCM

Microsoft Intune

MDM

PC Imaging & Deployment

Windows OS

Printer Support

Office Applications

Networking basics

Job description

• Microsoft Intune

Overview

We are seeking an IT Plant Support Analyst to provide hands‑on technical support in a manufacturing environment. This role will support both plant operations and office users, ensuring critical technology systems remain operational and employees receive timely technical assistance.

The ideal candidate will be customer-focused, technically strong, and comfortable working independently in both office and production environments.

Key Responsibilities

• Provide deskside and remote technical support for end users
• Troubleshoot and resolve hardware, software, mobile device, and network-related issues
• Perform break/fix support for computers, phones, printers, and connected devices
• Manage support tickets, walk-up requests, and issue escalation as needed
• Support meeting and conference room technology, including video conferencing systems
• Assist with device imaging, deployment, and provisioning processes
• Support mobile device management initiatives
• Perform inventory tracking and asset management
• Conduct periodic audits of IT equipment and technology assets
• Coordinate with vendors for hardware repairs and technical services
• Document troubleshooting steps, resolutions, and support procedures
• Participate in testing and implementation of new technologies

Required Skills & Experience

• Strong hardware and software troubleshooting experience
• Active Directory administration and user support
• Deskside support experience
• Excellent customer service and communication skills
• Experience supporting Windows devices in a business environment
• Technical support experience in a fast-paced environment
• Ability to prioritize multiple support requests and projects
• Strong problem-solving and critical-thinking abilities

Technical Skills

Experience With The Following Technologies Is Highly Desired

• Active Directory
• SCCM
• Microsoft Intune
• Mobile Device Management (MDM)
• PC Imaging and Deployment
• Windows Operating Systems
• Hardware Break/Fix
• Printer Support
• Microsoft Office Applications
• Basic Networking
  • TCP/IP
  • IP Addressing
  • VLANs
• Conference Room Technology
• Video Conferencing Systems

Preferred Qualifications

• 2+ years of IT support experience within a manufacturing, production, or industrial environment
• Experience supporting plant-floor technology
• Knowledge of service management and ticketing systems
• Experience managing IT inventory and hardware assets
• Familiarity with telephony systems
• Experience supporting mobile devices and remote users

Work Environment

• Manufacturing and production environment
• Must be comfortable walking throughout production areas
• Ability to occasionally work on ladders or lifts for troubleshooting and installations
• High-visibility role supporting both end users and leadership teams
• Customer-facing position requiring professional communication and presentation skills

Ideal Candidate

• Thrives in a hands‑on support environment
• Enjoys troubleshooting a wide variety of technical issues
• Works well independently with minimal supervision
• Adapts quickly to changing priorities
• Has strong organizational and time‑management skills
• Possesses a customer‑first mindset and strong communication skills

What This Opportunity Offers

• Long‑term contract opportunity with extension potential
• Exposure to enterprise and manufacturing IT environments
• Opportunity to support a wide range of technologies
• High‑impact role supporting critical business operations
• Diverse daily responsibilities that combine technical troubleshooting, project work, and user support
• Collaborative team environment with opportunities for growth and skill development

Job Type & Location

This is a Contract position based out of Richland Center, WI.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Richland Center,WI. Application Deadline This position is anticipated to close on Sep 1, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.