Junior IT Support & PC Deployment Analyst

Ask IT consulting; Jamestown (NC); On-site; USD 38,000 - 55,000; Full time

Job summary

Ask IT Consulting Inc. seeks an on-site PC Refresh Technician in Jamestown, NC to install, configure, image, and troubleshoot PC hardware, software, and peripherals. You will work with GTCC staff, manage inventory, and support end users via phone and email.

The role includes imaging PCs, updating tickets, and coordinating hardware deliveries while following standard procedures and security practices.

Qualifications

• Experience installing, configuring and troubleshooting PC hardware/software.
• Experience supporting laptops/docking stations.
• Experience with ticketing systems (Remedy).
• Experience installing printers and drivers.
• Ability to lift up to 50 lbs and work at desks/under furniture.
• Experience creating written process documentation.
• Experience with enterprise PC deployment projects in multiple locations.
• Prior PC Refresh/Deployment project experience.

Responsibilities

• Install/config PC hardware, software, and peripherals per procedures.
• Connect/disconnect PCs and printers to the network.
• Assign host names in Active Directory for new PCs.
• Install Windows and necessary applications and drivers.
• Upgrade/repair PC equipment (memory, drives).
• Develop and test PC images.
• Maintain equipment inventory and logs.
• Coordinate deliveries/pickups with GTCC staff.
• Provide end-user PC support via phone and email.
• Triage workstation trouble calls and SCCM issues.
• Update ManageEngine tickets and records.
• Document technical processes as needed.

Skills

PC hardware installation

PC software installation

Printer/docking station setup

Active Directory basics

Written process documentation

End-user support via phone/email

Tools

Remedy ticketing

ManageEngine

SCCM

AD computer naming

Job description

Ask IT Consulting Inc. seeks an on-site PC Refresh Technician in Jamestown, NC to install, configure, image, and troubleshoot PC hardware, software, and peripherals. You will work with GTCC staff, manage inventory, and support end users via phone and email.

The role includes imaging PCs, updating tickets, and coordinating hardware deliveries while following standard procedures and security practices.