IT/OT Service Desk Specialist – 24x7 Plant Support

BioUrja Group; Peoria (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

Paid time off

Wellness discounts

Job summary

BioUrja Renewables LLC in Peoria, IL, is hiring an IT/OT Service Desk Analyst I to act as a frontline support for computer and manufacturing systems across BioUrja Renewables and White Energy sites.The role emphasizes customer service, incident management, and collaboration with IT/OT teams in a 24x7 manufacturing environment. Associates with 1-3 years in service desk and Windows/M365 experience are encouraged to apply.

Qualifications

• 1-3 years in a service desk or desktop support role.
• Windows OS and Microsoft 365 administration.
• Troubleshooting PC hardware, printers, and peripherals.
• Networking basics: TCP/IP, DHCP, DNS, Wi-Fi.
• Experience with an ITSM/ticketing system.
• Experience in manufacturing/OT environments preferred.
• Strong customer service orientation.
• Ability to multitask in fast-paced settings.
• Willingness to learn new technologies.

Responsibilities

• Support plant and office operations as part of Enterprise IT & Security.
• Provide daily support for users and systems at the Peoria and White Energy locations.
• Log, manage, and resolve incidents and service requests.
• Follow IT service management processes and security standards.
• Collaborate with Tier 2/3, infrastructure, cybersecurity, and OT teams.
• Maintain documentation of incidents, changes, and assets.
• Assist with user onboarding, offboarding, and access management.
• Support technology projects, deployments, upgrades, and maintenance.
• Participate in on-call and after-hours rotations.
• Promote safety, customer service, accountability, and continuous improvement.
• Assist with endpoint deployment and asset lifecycle management.
• Coordinate with vendors as needed.
• Assist with backup verification and disaster recovery.
• Escalate recurring or high-impact issues.

Skills

Windows

Microsoft 365

Customer service

Troubleshooting

Communication

Education

Associate degree in IT

Tools

Ticketing system

Job description

BioUrja Renewables LLC in Peoria, IL, is hiring an IT/OT Service Desk Analyst I to act as a frontline support for computer and manufacturing systems across BioUrja Renewables and White Energy sites.The role emphasizes customer service, incident management, and collaboration with IT/OT teams in a 24x7 manufacturing environment. Associates with 1-3 years in service desk and Windows/M365 experience are encouraged to apply.