IT Ops Engineer-CH Information Technology- Full-Time

Centra Health; Lynchburg (VA); On-site; USD 62,000 - 94,000; Full time

Job summary

Centra Health in Lynchburg, VA, seeks an IT Operations Engineer to provide advanced troubleshooting and service desk support, and to contribute to knowledge transfer across the Service Desk. You will assist with physical infrastructure and healthcare technology hardware, including purchasing, acquisitions, implementations, contracts, inventory, and regulatory compliance.

The role involves mid-level Tier II IT operations work, supporting infrastructure hardware, data backup/monitoring, and

Qualifications

• Bachelor's degree or equivalent experience in CS or math is required.
• Minimum three years creating and administering enterprise services.
• Experience in service desk operations and cross-functional collaboration.

Responsibilities

• Provide mid-level IT Operations Engineering support on purchasing, implementations, backups, software maintenance, and vendor management.
• Support enterprise hardware and healthcare technology components across multiple sites.
• Identify root causes of service interruptions and implement preventive measures.
• Maintain LAN/WAN infrastructure and clinical system platforms, including device management and telehealth.
• Participate in contract negotiations, forecasting, and resource planning for wired and wireless networks.
• Prepare reports and KPIs on performance and availability; mentor IT Support staff.

Skills

IT Operations

Troubleshooting

Incident Management

Service Desk

Education

Bachelor's degree or equivalent experience

Job description

Job Description

The IT Operations Engineer has advanced troubleshooting and service desk support experience. This person will contribute to the knowledge transfer across the Service Desk and ensuring quick resolution to infrastructure escalations. Is responsible to assist with these services related to physical infrastructure and healthcare technology hardware: Purchasing and Acquisitions, Implementations, Contract Negotiations and Reviews, Maintenance Contracts, Inventory Management, Vendor Service Management, Executive Support, Reporting and KPIs, and Regulatory and Compliance.

Responsibilities

• Mid-Level Tier II work on IT Operations Engineering team including: Purchasing and Acquisitions, Implementation, Data Backup/Monitoring, Software and Maintenance, Contractual and Vendor management, Reporting KPIs, and Regulatory Compliance
• Supports infrastructure hardware, healthcare technology and system software components
• Identifies root cause analysis for service interruption recovery and creates preventive measures
• Monitor/maintains enterprise hardware availability
• Appropriates documentation and hand-off of software, infrastructure hardware and healthcare technology to other technical teams
• Project task implementation planning and infrastructure/healthcare technology maintenance
• Input in Project planning, design, and analysis
• Participates in contract negotiations
• Provides input in forecasting, implementation, and identification of resource requirements for wired and wireless network systems
• Oversees the configuration/maintenance of the following environments: LAN, WAN, IT platforms for Clinical systems, Client Platform device management systems, Telehealth infrastructure/devices, Blade/Rack Mounted Server Systems, and Healthcare Technology platforms
• Support/maintain critical legacy systems and network security infrastructure
• Level Incident Management, including mentoring of IT Support personnel
• Maintains network and telephony physical support of + remote sites
• Provides reports/metrics related to performance and availability
• Participate in infrastructure and healthcare technology projects
• Participate in a xx Service Support team for all Centra infrastructure across multiple industries, including Healthcare, Hotel, Education, and Insurance
• Participate in the assessment/implementation of new infrastructure/healthcare technologies and services
• Ensure current regulatory/compliance requirements are met

Qualifications

• Required Education: Bachelors Degree or equivalent experience. Computer Science or Math background preferred or minimum of three (3+) years of equivalent experience
• Preferred Education: Bachelors Degree or equivalent experience. Computer Science or Math background preferred or equivalent experience
• Required Experience: Minimum of three (3+) years of progressive experience in administering enterprise-level services utilizing multiple traditional and emerging technologies
• Preferred Experience: Minimum of five (5+) years of progressive experience in administering enterprise-level services utilizing multiple traditional and emerging technologies. Minimum of two (2+) years of experience working within a Service Desk operations role
• Required Certifications and Licensures: Valid Virginia Driver's License
• Preferred Certifications and Licensures: MTA or CCENT or Alcatel Field Engineer Certification
• Salary Range: $62,462.00- $93,693.00 / Year