IT Operations Specialist - Tier 3

CACI International Inc; Chantilly (VA); On-site; USD 103,800 - 218,100; Full time

Job summary

Join CACI International Inc as an IT Operations Specialist in Chantilly, Virginia. This full-time role involves supporting global operations with Tier 2 IT support across multiple domains.

The ideal candidate has a Top Secret/SCI clearance, applicable certifications, and significant experience in IT maintenance. Key responsibilities include system monitoring, incident resolution, and enhancing infrastructure utilization.

Pay range is between $103,800 and $218,100, aligning with experience and qualifications.

Qualifications

• Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start.
• Minimum of 6 years of hands‑on experience integrating, operating, and maintaining IT hardware and software solutions.
• Willingness to learn new skills and new technologies.

Responsibilities

• Serves as a key member of the global, 24/7 operations team supporting all infrastructure.
• Provides comprehensive Tier 2 support, including incident analysis and troubleshooting.
• Monitors and analyzes capacity, performance, and service-level metrics.

Skills

Operating Systems & Platforms

Cloud and On‑Prem Storage & Data Management

System Patching & Compliance

Database & Monitoring Support

SharePoint Administration

Virtual Desktop Administration

Education

AA and 14+ years; BS/BA and 12+ years; MS/MA and 10+ years; PhD and 8+ years

DOD 8140 certification applicable to role (minimum Security+)

Tools

Windows Server

Red Hat Enterprise Linux (RHEL)

VMware vSphere / ESXi

Microsoft SQL Server

Job description

IT Operations Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

Responsibilities

• Serves as a key member of the global, 24/7 operations team supporting all infrastructure, devices, products, and solutions
• Provides comprehensive Tier 2 support, including incident analysis, troubleshooting, break/fix, and hands‑on touch labor across multiple IT domains
• Coordinates with Engineering resources for advanced troubleshooting
• Performs scheduled and ad hoc maintenance, updates, and upgrades per authorized service interruption schedules
• Provides continuous patch management for designated infrastructure (workstations, servers) across all networks and security domains
• Provides information and coordinates on approved Plan of Action and Milestones
• Monitors and analyzes capacity, performance, and service‑level metrics to maintain optimal infrastructure utilization and prevent incidents
• Participates in Continual Service Improvement (CSI) by researching new technologies and articulating evolutionary benefits to stakeholders
• Uses Lab facilities to promote incident resolution and test the feasibility of new designs
• Develops test cases and scripts for Beta and Acceptance testing to ensure complete coverage prior to deployment
• Implements the transfer of engineered solutions through Blue/Green fielding
• Collaborates with Engineering teams and Government stakeholders to refine requirements and ensure system reliability and operability
• Works with technical writers to develop and maintain SOPs and knowledge base artifacts
• Aids in creating CDRL documentation, reports, and data

Key Skills

• Operating Systems & Platforms
• Cloud and On‑Prem Storage & Data Management
• System Patching & Compliance
• Database & Monitoring Support
• SharePoint Administration
• Virtual Desktop Administration

Key Technologies

• Windows Server
• Red Hat Enterprise Linux (RHEL)
• Active Directory & Group Policy (GPO)
• VMware vSphere / ESXi
• NetApp (ONTAP)
• Dell Storage (Data Domain / FluidFS)
• Storage Area Networks (SAN / NAS)
• Commvault, Veeam, or Veritas Backup
• InfoBlox
• Microsoft SCCM / MECM
• WSUS (Windows Server Update Services)
• Red Hat Satellite
• Nessus / ACAS vulnerability scanners
• Microsoft SQL Server
• Oracle Database basics
• SolarWinds, Splunk, or Microsoft SCOM
• Basic T‑SQL querying

Qualifications

• Must hold a current Top Secret/SCI clearance with ability to obtain poly prior to start
• DOD 8140 certification applicable to role (minimum Security+)
• Applicant education with experience: AA and 14+ years; BS/BA and 12+ years; MS/MA and 10+ years; PhD and 8+ years
• Applicable vendor, professional or OEM specific certification
• Minimum of 6 years of hands‑on experience integrating, operating, and maintaining IT hardware and software solutions
• Ability to coordinate effectively with engineering resources and work closely with technical writers
• Willingness to learn new skills and new technologies

Desired

• Degree in Science, Technology, or Engineering
• Broad, working knowledge across multiple IT disciplines: endpoint systems, storage arrays, platform administration, system patching, enterprise monitoring tools
• Familiarity with IC ITE services and classified environments
• Familiarity with AoA or evaluating new storage technologies
• ITIL 4 Foundation Certification

Pay Range

$103,800 - $218,100

CCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.