IT & Ops CSR Leader

BMS Direct, Inc.; Lynchburg (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

BMS Direct, Inc. is seeking a salaried IT & OPSCSR Supervisor to lead IT and OPSCSR operations, ensuring system efficiency, data processing, and effective client service. The role encompasses project management, staff coaching, and disaster recovery planning in a fast-paced printing and mailing environment.

Responsibilities include overseeing IT workflows, coordinating training, and maintaining file formats and document workflows. Strong analytical and leadership skills are required for success.

Qualifications

• Bachelor’s degree or equivalent in IT or computer-related curriculums.
• Regularly required to sit or stand; move and lift 45 pounds or more.

Responsibilities

• Develop understanding of IT workflows and software used for tasks like postal processing and document printing.
• Troubleshoot technical challenges, programming questions and job issues.
• Supervise IT and OPSCSR operations, ensure quality control and performance.
• Coordinate staff training, onboarding and performance evaluations.
• Assist with vendor and management coordination for IT projects.

Education

Bachelor’s degree or equivalent

Tools

PReS

Alchem-e

SQL

PHP

dotnet

Python

XML formats

Windows

Linux

Job description

BMS Direct, Inc. is seeking a salaried IT & OPSCSR Supervisor to lead IT and OPSCSR operations, ensuring system efficiency, data processing, and effective client service. The role encompasses project management, staff coaching, and disaster recovery planning in a fast-paced printing and mailing environment.

Responsibilities include overseeing IT workflows, coordinating training, and maintaining file formats and document workflows. Strong analytical and leadership skills are required for success.