IT Operator - Desktop Support - On-site

Page Mechanical Group, Inc.; Vienna (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Page Mechanical Group, Inc. is seeking a dedicated individual for an on-site position in Virginia. The role focuses on providing excellent customer service and effective troubleshooting skills within a fast-paced environment. Ideal candidates will display interpersonal skills, teamwork, and adaptability. Experience with ServiceNow, Windows 10, and printer support is highly desired. Shift options are available from Monday to Friday, ensuring a balanced work schedule.

Qualifications

• Excellent interpersonal skills are a must.
• Quality customer service skills are necessary.
• Ability to work with other team members.
• Adaptability to a fast-paced environment is important.

Skills

Interpersonal skills

Customer service skills

Patience

Teamwork

Adaptability

Troubleshooting skills

Oral/Written communication skills

Tools

ServiceNow

Windows 10

Microsoft Active Directory

Desktop imaging technologies

Microsoft Office/365

IBM Lotus Notes

Printer support (HP, Canon, Toshiba)

Job description

Location: 100% on-site: Pensacola, FL, Vienna, VA or Winchester, VA

Shift Options: 6am-2:30pm, 8am-4:30pm, 10am-6:30pm all CDT M-F

Key Requirements

• EXCELLENT interpersonal skills are a MUST
• Quality customer service skills
• Patience
• Ability to work with other team members (Team first attitude)
• Adaptability to a fast-paced environment

Technical Knowledge/Skills

• Troubleshooting Skills
• Oral/Written Communication Skills
• Ticketing System experience (ServiceNow)
• Windows 10 Experience
• Microsoft Active Directory
• Experience with desktop imaging technologies (MDT, LTI, ZTI)
• Microsoft Office/365, Microsoft Outlook, IBM Lotus Notes
• HP, Canon, and Toshiba printer support

Nice to Haves

• A+ Certification
• Windows 10 Certification
• Awareness of security of financial institutions
• SCCM entry-level knowledge