Desktop Support

System One; Pensacola (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and welfare benefits

Medical, dental, vision coverage

401(k) plan

Job summary

System One is looking for a Desktop Support professional in Pensacola, FL. The role requires 3-5 years of desktop support experience, troubleshooting capabilities, and familiarity with Microsoft and printer technologies. Responsibilities include providing technical support, assisting users with software applications, and managing ticketing systems. System One offers health benefits, a 401(k) plan, and is committed to equal opportunity employment. Flexibility with hours is expected.

Qualifications

• 3-5 years of experience providing desktop support.
• Ability to pass criminal and credit background checks.
• Nice to haves: A+ Certification, Windows 10 Certification.

Responsibilities

• Provide technical support for desktop hardware and software.
• Assist users with Microsoft Office/365 applications.
• Manage ticketing system entries using ServiceNow.
• Support Windows 10 environments and desktop imaging.
• Support printer devices from HP, Canon, and Toshiba.
• Collaborate with team members for quality customer service.

Skills

Interpersonal skills

Customer service

Adaptability

Troubleshooting Windows 10

Ticketing systems

Knowledge of Microsoft Active Directory

Desktop imaging technologies

Printer support

Education

A+ Certification

Windows 10 Certification

Tools

ServiceNow

Microsoft Office/365

Lotus Notes

Job description

Job Title: Desktop Support

Location: Pensacola, FL, Vienna, VA, Winchester, VA

Contractor Work Model: Onsite, Mon-Fri

Available shifts: 7:00 am-3:30 pm; 9:00 am-5:30 pm; 1 1:00 am-7:30 pm

Hours: 40.0 hours per week

Pay rate: open to W2

We are looking for candidates with 3-5 years of experience providing desktop support. Candidates must be able to pass both a criminal and credit background check.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues
• Assist users with Microsoft Office/365, Outlook, and Lotus Notes applications
• Manage ticketing system entries using ServiceNow
• Support Windows 10 environments and desktop imaging technologies (MDT, LTI, ZTI)
• Support printer devices from HP, Canon, and Toshiba
• Collaborate with team members to ensure quality customer service and effective problem resolution

Requirements

• Excellent interpersonal and customer service skills
• Patience and adaptability in a fast-paced environment
• Experience troubleshooting Windows 10 and related technologies
• Experience with ticketing systems, preferably ServiceNow
• Knowledge of Microsoft Active Directory and desktop imaging technologies (MDT, LTI, ZTI)
• Experience supporting printers from HP, Canon, and Toshiba
• Nice to haves: A+ Certification, Windows 10 Certification, awareness of security in financial institutions, SCCM entry-level knowledge

System One offers eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.